mcp/api
Plus
Включить Plus
Назад
Company hidden
3 дня назад

IT Support & Service Desk Specialist (Automotive Manufacturing)

Формат работы
remote (только Spain)/onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Spain
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
IT Support & Service Desk Specialist (Automotive Manufacturing): Supporting users and production-site IT systems through L1 troubleshooting, access management, ticket handling, and escalation with an accent on Active Directory, Windows, and professional user communication. Focus on routing incidents to L2/L3 teams, prioritizing multiple requests, and supporting the IT landscape of a large-scale vehicle manufacturing operation.

Location: Spain; remote work or work from one of the offices is available.

Company

hirify.global is a global software development services provider delivering AI-driven solutions, cloud services, and data engineering across EdTech, FinTech, and HealthTech.

What you will do

  • Act as the first point of contact for users through calls, email, and ticketing systems.
  • Provide basic troubleshooting for hardware, software, access, Windows, and common business application issues.
  • Perform password resets and account support, including user access management in Active Directory.
  • Log, categorize, prioritize, route, and escalate tickets to Level 2/3 teams.
  • Maintain clear and professional communication while supporting users from different regions.

Requirements

  • Strong communication skills and a customer-oriented mindset.
  • Basic understanding of IT systems and troubleshooting.
  • Familiarity with Windows OS and common business applications.
  • Experience with Active Directory or basic understanding of it.
  • Ability to handle multiple tasks and prioritize effectively.
  • English level: Upper-Intermediate (B2) or higher.

Nice to have

  • Previous experience in technical support or customer service.
  • Understanding of ITIL principles or ticketing systems such as ServiceNow or Jira.

Culture & Benefits

  • Opportunity to start or grow a career in IT support while joining a new team supporting a European automotive manufacturing plant.
  • International work environment with structured processes and a supportive team.
  • Remote work or work from one of the company offices.
  • 20 business days of covered vacation and 5 additional days off.
  • Free English classes, flexible working schedule, and legal support.
  • Medical insurance for employees from Ukraine.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

Jobs in Spain