Strategic Account Manager (Travel Management)

Location: Remote; the role includes travel 30% of the time and conducting training live onsite or via video conference.

Company

hirify.global operates CI Azumano Travel, a full-service travel management company serving businesses, governments, and personal travelers.

What you will do

• Manage a portfolio of key accounts as a trusted advisor and develop customized solutions that increase client value and revenue.
• Build relationships across client organizations, support loyalty and retention, and represent CI Azumano during selected new-sales opportunities.
• Develop annual business plans, conduct quarterly and annual reviews, and track measurable progress toward client goals.
• Interpret contracts, guide internal stakeholders on service-level agreements, and coordinate cross-functional problem resolution and escalations.
• Lead policy development, supplier negotiations, online-adoption strategies, reporting, industry-best-practice communications, and travel-program improvement initiatives.
• Analyze program performance, identify cost savings, advise on industry trends, develop travel curricula, and conduct training sessions.

Requirements

• 5 years of experience in account management, client services, or travel management preferred.
• Strong verbal and written communication, relationship management, and presentation skills.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong understanding of financial travel-program drivers.
• Proficiency with Microsoft Office and reporting tools.
• Ability to travel 30% of the time.

Nice to have

• College degree preferred.

Culture & Benefits

• Remote work with a collaborative work environment and flexible work-life balance.
• Full-time employees working at least 30 hours per week regularly are eligible for benefits and paid leave.
• Benefits include medical, dental, vision, life, disability, critical illness, hospital and accident coverage, HSA, FSA, and a 401(k) plan.
• Professional development, performance and recognition programs, and financial and non-financial benefits supporting the Seneca Nation.