Strategic Account Manager (Travel Management)

Location: Remote; other listed location: Virginia Beach, Virginia, United States. Travel up to 30% of the time is required.

Company

hirify.global is Seneca Holdings' full-service travel management company serving businesses, governments, and personal travelers with travel support, expense management, policy implementation, technology solutions, business intelligence, and vendor negotiations.

What you will do

• Serve as a trusted advisor for a portfolio of key accounts and develop customized solutions that increase client value and loyalty.
• Expand business relationships, identify upselling opportunities, and support selected prospects during the new sales process.
• Coordinate internal departments and external stakeholders to resolve client issues, meet service-level commitments, and improve service delivery.
• Develop annual business plans, review program performance, identify cost savings, and provide detailed analysis, reporting, and industry-trend guidance.
• Lead policy development, supplier negotiations, online adoption improvements, quarterly and annual reviews, and travel curriculum development.
• Conduct client training sessions onsite or by video conference and maintain relationships with industry suppliers.

Requirements

• 5 years of experience in account management, client services, or travel management preferred.
• Strong verbal and written communication, relationship management, and presentation skills.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong understanding of financial travel program drivers.
• Proficiency with Microsoft Office and reporting tools.
• Ability to travel 30% of the time.

Nice to have

• College degree preferred.

Culture & Benefits

• Full-time employment with eligibility for benefits and paid leave when working at least 30 hours per week regularly.
• Medical, dental, vision, life, disability, critical illness, hospital, and accident coverage options.
• Health savings and flexible spending accounts, plus a retirement 401(k) plan.
• Remote work, flexible work-life balance, professional development, and performance and recognition programs.
• Collaborative work environment focused on providing financial and non-financial benefits to members of the Seneca Nation.