Client Service Analyst (Pharmaceutical)

Location: Parsippany, New Jersey, United States of America; other locations include Durham, North Carolina and Wayne, Pennsylvania. The role requires travel to clients and hirify.global offices as appropriate.

Salary: annualized base pay range of $53,000.00–$132,600.00.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.

What you will do

• Ensure contract specifications, client requests, service agreements, product deliverables, timelines, and quality requirements are fulfilled.
• Build and maintain effective client relationships as a day-to-day contact and support clients in using hirify.global products and services.
• Partner with account managers and clients to expand product usage and identify revenue opportunities within existing accounts.
• Research, analyze, and respond to client needs requiring knowledge of the client, business line, and therapeutic market.
• Conduct client and employee training, service meetings, and external client projects as needed.
• Maintain internal communications, mentor or lead client service representatives, and represent the manager when required.

Requirements

• Bachelor's Degree.
• Four years of related work experience.
• One to two years of experience as an hirify.global Client Service Representative.
• Broad knowledge of client service representative concepts, practices, and procedures, as well as hirify.global products and the pharmaceutical industry.
• Experience with meeting facilitation, presentations, and training.
• Proficiency in PC applications such as Excel.
• Ability to communicate effectively in written and oral form with various organizational levels and manipulate large transactional databases.
• Problem-solving, analytical, and strong customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and hirify.global offices as appropriate.

Nice to have

• Accreditation in multiple business lines of the IMS service certification program.

Culture & Benefits

• Full-time employment.
• Health and welfare benefits may be offered depending on the position.
• Incentive plans, bonuses, and other compensation may be offered depending on the position.
• hirify.global is an equal opportunity employer.