Sr. Section Manager - Customer Service (Semiconductor)

Location: Austin, United States; onsite role. The position may require eligibility for a U.S. Department of Defense Security Clearance.

Salary: $88,000–$154,000 per year.

Company

hirify.global is a full-service semiconductor foundry providing design, development, and fabrication services with a global manufacturing footprint.

What you will do

• Act as the primary customer contact for fulfillment, order management, quotations, and administrative inquiries.
• Oversee order execution, resolve customer issues, and coordinate schedules and operational commitments with internal stakeholders.
• Investigate billing discrepancies, support debit and credit processing, and partner with Finance on cash management and KPIs.
• Monitor aged work-in-process and inventory, analyze operational and financial data, and implement corrective and preventative actions.
• Lead team activities, process improvement programs, service enhancement initiatives, and operational policy development.
• Partner with customers, suppliers, and global cross-functional teams while supporting EHSS compliance and special projects.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field.
• Experience in customer service, order management, operations, supply chain, finance, or a related business function.
• Strong analytical and problem-solving skills, including interpretation of operational and financial data.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with ERP systems and Microsoft Office applications, particularly Excel.

Nice to have

• People management or team leadership experience.
• Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Knowledge of inventory management, billing, cash management, and order fulfillment operations.
• Experience in manufacturing, semiconductor, technology, or a related industry.

Culture & Benefits

• Full-time employment in an operational semiconductor manufacturing environment.
• Work requires safe and responsible conduct and support for Environmental, Health, Safety & Security programs.
• Employment is subject to applicable pre-employment conditions and laws.
• Equal opportunity workplace with reasonable accommodation available during the employment process.