Customer Success Manager (Software)

Location: Remote

Company

hirify.global provides a software platform used by customers and end users in healthcare-related programs.

What you will do

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health.
• Build relationships with site leadership, program leads, and day-to-day end users.
• Drive integration of the hirify.global platform into users' daily workflows.
• Monitor account health, identify risks, and lead intervention efforts when issues arise.
• Partner with internal teams to address customer needs and surface field insights.
• Provide structured reporting and serve as a platform expert for customers.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company.
• Track record of driving measurable customer outcomes.
• Strong relationship-building and stakeholder management skills.
• Comfort working with data and translating it into customer-facing insights.
• Excellent written and verbal communication skills.
• Ability to work in complex, multi-stakeholder environments.

Nice to have

• Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs.
• Background in healthcare scheduling, referral coordination, or community care.
• Experience driving adoption of a software platform with multiple user types.
• Experience using different software applications or CRMs to manage and monitor customer interactions.

Culture & Benefits

• Remote full-time position.
• Customer-facing role focused on measurable outcomes, platform adoption, and cross-functional collaboration.