Customer Success Manager (Software)

Location: Remote, United States (Eastern Time Zone)

Company

hirify.global provides software solutions that help clients manage account value, product adoption, retention, and renewals throughout the customer lifecycle.

What you will do

• Manage a defined portfolio of client accounts as the primary day-to-day contact and build trusted relationships with key stakeholders.
• Develop account and success plans, conduct regular check-ins and quarterly business reviews, and drive measurable value realization.
• Own retention outcomes, identify at-risk accounts through health scoring and usage monitoring, and support renewal timing, documentation, pricing, and contract details.
• Guide onboarding, training, ongoing platform usage, and adoption of new features and best practices.
• Partner with Sales, Support, Product, Retention, and Revenue Operations teams to coordinate client outcomes and escalate systemic issues.
• Maintain Salesforce account records, activity logs, health scores, retention metrics, adoption metrics, forecasts, and renewal pipeline visibility.

Requirements

• Experience in customer success, account management, or another client-facing role within software or a subscription-based industry.
• Strong relationship-building and communication skills.
• Ability to manage a diverse portfolio of accounts with competing priorities.
• Analytical mindset and comfort using data to identify risk and opportunity.
• Proactive, organized, and detail-oriented approach to account management.
• Familiarity with Salesforce CRM tools.

Culture & Benefits

• Remote work based in the United States and aligned with the Eastern Time Zone.
• Equal employment opportunities are provided without discrimination or harassment based on legally protected characteristics.
• Reasonable accommodation is available during the application and selection process.