Account Manager - Client Success (Healthcare)

Location: Remote, United States. Applicants must be currently authorized to work in the United States without employer immigration support or sponsorship.

Base salary: $80,000–$85,000 per year, plus bonus eligibility.

Company

hirify.global is a Public Benefit Corporation using data and technology to provide pharmacy benefit management solutions for self-insured employers and health plans.

What you will do

• Serve as the primary contact for assigned customer accounts and build long-term client relationships.
• Understand customer needs, provide tailored support, and manage the day-to-day administration of the VIVIO program.
• Prepare and present reports covering program performance, utilization, financial metrics, outcomes, and strategic recommendations.
• Coordinate quarterly and annual business reviews with client stakeholders and consultants.
• Monitor satisfaction, resolve issues, and collaborate with Customer Success, Sales, Member Experience, and Engineering teams.
• Drive client retention, satisfaction, account growth, upsell opportunities, and service improvements; travel 25%–30% as needed.

Requirements

• 5+ years of experience in benefits consulting, pharmacy benefit management, or a related field, with a strong understanding of pharmacy benefit programs and industry practices.
• Strong project management skills and the ability to manage multiple clients, accounts, projects, and priorities simultaneously.
• Customer-focused mindset with a commitment to high-quality service and a genuine passion for serving clients.
• Ability to work effectively in a high-volume, fast-paced, and evolving team environment.
• Strong analytical, critical-thinking, creative problem-solving, interpersonal, communication, organizational, and time-management skills.
• Ability to take ownership, meet deadlines, maintain communication, prioritize effectively, and maintain meticulous attention to detail.
• Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
• Bachelor's degree in business, Pharmacy, Healthcare Administration, or a related field preferred.

Culture & Benefits

• Work in a fast-moving, collaborative, and innovative environment.
• Health benefits and 401(k) with employer match.
• Stock options and paid time off.
• Bonus eligibility.
• Equal opportunity employment.

Hiring process

• Complete a job application and participate in a thorough interview process.
• Interviews may be conducted individually or in groups by phone, video conference, or in person.