Strategic Customer Success Manager (SaaS)

Location: Anywhere in the United States; 100% remote or in-office, with hybrid flexibility within the country of employment. Travel may be required to the corporate headquarters in Denver, Colorado, or other North American offices. Candidates must be eligible to work without sponsorship.

Compensation: On-target earnings of $80,000–$100,000 USD per year, including base salary and commission; variable compensation applies in most US locations.

Company

hirify.global provides end-to-end SaaS solutions for the service economy, while EverHealth delivers connected healthcare software products for healthcare providers and serves more than 72,000 practices.

What you will do

• Manage a portfolio of 10–20 enterprise healthcare accounts as the primary strategic advisor to executive, clinical, operational, and technical stakeholders.
• Develop and execute customer success plans that increase platform adoption, optimize workflows, and achieve measurable business outcomes.
• Lead Executive Business Reviews and Quarterly Business Reviews, demonstrating ROI and aligning strategic priorities.
• Monitor account health, product adoption, support trends, and customer feedback to identify risks and improve retention.
• Identify expansion opportunities and collaborate with Sales on cross-sell, upsell, and renewal strategies.
• Represent customer needs to Product, Engineering, Leadership, Implementation, and Support while coordinating releases, change management, and executive escalations.

Requirements

• 7+ years of experience in Customer Success, ideally in SaaS or HR tech.
• Proven success with renewals, cross-sell, and expansion strategies.
• Experience building and executing customer success plans aligned with business goals.
• Experience using and creating playbooks to drive scalable success motions.
• Strong discovery and consultative skills, including the ability to uncover customer needs and align solutions with long-term goals.
• Ability to navigate organizational change and support transitions from reactive to proactive Customer Success models.
• Ability to engage VP and C-suite stakeholders, use customer health scores, usage data, and KPIs, and collaborate cross-functionally.
• Bachelor’s degree preferred.

Nice to have

• Background in behavioral health or healthcare.
• Experience with customer advocacy and influencing product roadmaps through feedback.
• Mentoring or coaching experience and the ability to share best practices.

Culture & Benefits

• Work remotely, in-office, or in a hybrid arrangement within the country of employment.
• Professional development investment and a Day 1 health and wellness benefits package with an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting.
• Flexible and generous flexible time off.
• Employee Stock Purchase Program.
• Distributed teams work remotely across multiple time zones; occasional travel to company offices may be required.