Senior Customer Engineer, Digital Native (AI)

Location: Distributed; available in Vancouver, BC, Canada. Travel of 20–50% is required within the assigned territory, including customer meetings, conferences, industry events, and in-person team meetings.

Compensation: Competitive base salary plus variable compensation tied to new business acquisition, adoption milestones, and account expansion.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and reliability services.

What you will do

• Lead technical discovery, validation, proofs of concept, demonstrations, and architectural design for enterprise customers across DNS, CDN, Zero Trust, network security, and Workers.
• Define technical evaluation plans, success criteria, deployment strategies, architectural diagrams, and responses to technical, security, compliance, and edge-case requirements.
• Oversee onboarding and implementation by designing migration blueprints, advising customer engineering teams, and reducing integration and deployment risks.
• Own technical health, adoption, retention, expansion strategy, and QBRs while carrying a variable quota tied to new business and account growth.
• Act as a trusted technical advisor throughout onboarding, renewal, and expansion, including architecture, AI control layers, security posture, and deployment confidence.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, sandbox provisioning, telemetry monitoring, and documentation; create SOPs, technical guides, workshops, and enablement resources.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required experience varies by level.
• Ability to whiteboard, design, and explain complex enterprise network and security architectures.
• Excellent communication, presentation, stakeholder management, consultative, and advisory skills for both engineers and C-level executives.
• Experience in quota-carrying or revenue-aligned environments, with understanding of SaaS metrics, business-value translation, and enterprise sales cycles.
• Depth in at least four technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding and scripting; or developer platforms.
• Relevant technical breadth may include OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS, WAF, Bot Management, firewalls, Zero Trust, SASE, caching, video streaming, HTTP/2, TLS 1.3, prompt engineering, LLMs, workflow automation, Python, JavaScript, Bash, Lua, Go, RESTful or GraphQL APIs, SDKs, webhooks, Terraform, Pulumi, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
• Reliable personal or local public transportation is required for assigned-territory travel.

Nice to have

• Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Knowledge of PCI DSS, HIPAA, or SOC 2 requirements.
• Experience in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Distributed role with customer and industry travel of 20–50%; required travel is reimbursable under the company Travel & Expense Policy.
• Work focuses on building a better Internet, protecting the free and open Internet, and using AI to improve workflows.
• Applicants reaching the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment is subject to authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.
• Reasonable accommodations are available during the application process.