Director of Business Operations and Systems (SaaS)

Location: Fully remote within the United States.

Base salary: $146,000–$206,000 USD annually, plus equity compensation.

Company

hirify.global provides a cloud-based governance, risk, and compliance management platform that helps organizations streamline compliance workflows and reduce manual spreadsheet work.

What you will do

• Partner with Sales, Marketing, Finance, and Customer Success leaders to translate business priorities into revenue strategies and system workflows.
• Own renewal and expansion forecasting, pipeline hygiene, NRR reporting, churn analysis, pricing analysis, and quote-to-cash alignment.
• Architect and administer Salesforce and Nue CPQ, including product catalogs, SKUs, pricebooks, flows, approvals, and data integrity.
• Manage integrations and data flows across Planhat, Salesforce, Maxio, LeanData, Outreach, Highspot, ChiliPiper, and other GTM tools.
• Co-own the business systems roadmap, vendor operations, access management, security reviews, licenses, budgets, and release calendars.
• Lead and mentor a small team, establishing intake, prioritization, sprint cadences, documentation, training, and technical review practices.

Requirements

• 6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment.
• 3+ years of team lead or managerial experience guiding direct reports.
• Advanced Salesforce strategy, architecture, complex Flows, administration, and systems integration experience.
• Hands-on administration experience with CPQ platforms; Nue CPQ is preferred.
• Hands-on experience administering Customer Success platforms such as Planhat, Gainsight, ChurnZero, or similar CRM-integrated tools.
• Strong understanding of B2B SaaS metrics and financial models, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling.
• Expertise in reporting, dashboards, data modeling, data governance, technical documentation, and financial reconciliations such as Salesforce-to-Maxio.
• Bachelor’s degree in Business, Information Systems, Finance, or equivalent practical experience.

Nice to have

• Experience with Nue CPQ, Planhat, Maxio, Intercom, Pardot, Outreach, ChiliPiper, LeanData, ZoomInfo, LinkedIn Sales Navigator, Chorus.ai, Gong, 6Sense, Highspot, Slack, Teams, or Zoom.

Culture & Benefits

• Fully remote work within the United States, with Slack notifications turning off after 5 p.m. based on the employee’s time zone.
• Unlimited PTO, two company-wide Hypercharge rest weeks, annual compensation reviews, and equity.
• Medical, dental, vision, parental leave, wellness stipend, pet insurance discount, and a 401(k) with immediate vesting and a 4% company match.
• $500 home office stipend and choice of PC or Mac laptop.
• Annual in-person company events and quarterly in-person connections.

Hiring process

• Screening call with Talent Acquisition, a hiring manager interview, four additional interviews, and a final hiring manager meeting.
• Routine verification checks may be conducted; candidates must provide a valid non-VOIP phone number and appear on camera without filters or visual modifications during video interviews.