Global Insights & Business Management Director (Cybersecurity)

Location: Arlington, Virginia, United States; or remote from Texas, New York, Colorado, or California, United States

Salary: $189,000–$259,350 per year base salary; additional restricted stock units and bonus may be included.

Company

hirify.global operates in cybersecurity and provides enterprise software and cloud solutions.

What you will do

• Lead long-range planning and annual operational planning for the Customer Success organization.
• Partner with Corporate Finance and RevOps on headcount planning, budget allocation, capacity modeling, and revenue forecasting.
• Develop resource and customer coverage models and oversee standardized dashboards for NRR, GRR, time-to-value, and churn risk.
• Establish global business metrics and MBO strategies, lead recurring business reviews, and address performance gaps.
• Design automated customer lifecycle procedures and lead deployment and optimization of the Gainsight, Salesforce, Snowflake, and Tableau technology stack.
• Hire, mentor, and lead global operations managers and data analysts while coordinating Customer Success with Product, Sales, and Support.

Requirements

• 10+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a high-growth enterprise SaaS or cloud software organization.
• Proven success building, mentoring, and managing high-performing global operations and data analytics teams.
• Deep expertise administering Customer Success and CRM platforms such as Gainsight and Salesforce.
• Strong understanding of data warehousing and Business Intelligence tools such as Snowflake and Tableau, plus spreadsheet modeling.
• Exceptional analytical and problem-solving skills, including translating complex customer data into executive summaries and actionable strategies.
• Ability to influence without authority and provide structured executive communication to senior leadership.
• Familiarity with data platform, cybersecurity, or observability markets, including telemetry definitions and technical adoption methodologies.
• SQL literacy and experience managing User Acceptance Testing for large-scale system deployments.
• MBA or equivalent strategic leadership experience.

Culture & Benefits

• Remote work is available from Texas, New York, Colorado, and California; the Arlington, Virginia location is also listed.
• Work in a cybersecurity environment focused on innovation, collaboration, execution, integrity, and inclusion.
• Compensation may include restricted stock units and a bonus.
• Reasonable accommodations are available for qualified individuals with disabilities or special needs.
• Visa sponsorship is not available for this position.