CX Automations and Projects Lead (AI)

Location: Manila, Philippines — on-site.

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale operations, with integrations across more than 150 industry partners.

What you will do

• Lead, mentor, and develop a team of Automation Engineers while setting priorities and ensuring high-quality delivery.
• Own CX automation, tooling, and AI projects from scoping and design through implementation and adoption.
• Plan and manage project timelines, budgets, governance, documentation, and stakeholder updates.
• Monitor progress, identify and mitigate risks, and coordinate project meetings and responsibilities.
• Facilitate cross-functional collaboration and implement process improvements that increase operational efficiency.
• Track and report project impact using clear, data-driven metrics.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
• 3+ years of project management experience with a track record of successful project delivery.
• Proven experience developing or delivering automation, tooling, or AI solutions.
• Experience leading or managing a team and working with cross-functional teams and stakeholders.
• Strong leadership, communication, interpersonal, problem-solving, analytical, and decision-making skills.
• Strong data analysis and reporting skills.

Nice to have

• PMP or another project management certification.
• Lean or Six Sigma certification.
• Experience in SaaS or customer support/CX operations.

Culture & Benefits

• On-site work in Manila with a collaborative office environment.
• HMO with dental coverage including one dependent from day one, life insurance, and wellness programs.
• Performance bonuses, incentives, employee referral rewards, and professional development support.
• 24 paid leaves annually, milestone celebrations, and team events.
• Company laptop ownership after four years, subject to eligibility guidelines, plus office refreshments and games.