Project Coordinator III (Technology)

Location: Manila, Philippines; hybrid office and remote commitments, with occasional adjustments to working hours for regional colleagues.

Company

hirify.global delivers technology-related project and operational services involving network, server, software, and PC implementation and upgrades.

What you will do

• Plan and coordinate internal technology projects from initiation through delivery, including network, server, software implementation and upgrades, and PC deployment.
• Gather and maintain requirements, project plans, schedules, work hours, expenditures, action items, and status updates.
• Schedule project reviews and stakeholder meetings, document decisions, communicate project status, and follow up on assigned actions.
• Identify project issues, assign or escalate them for resolution, and collaborate with regional teams responsible for project resources and ticket resolution.
• Monitor ticketing systems, reassign tickets when required, produce regular and ad hoc reports, and identify recurring problems for escalation.
• Support SDMs and Project Managers by identifying critical metrics and KPIs and delivering actionable insights to decision-makers.

Requirements

• Associate's degree or equivalent from a two-year college or technical school and 5–8 years of related experience and/or training, or an equivalent combination of education and experience.
• Experience working with Microsoft Excel and Google Suite.
• Previous experience with ticketing systems and/or project management systems.
• Understanding of or previous experience in a technology-driven environment.
• Ability to network with senior internal and external personnel in the area of expertise.
• Good judgment in selecting methods and techniques for obtaining solutions, along with problem-solving and decision-making skills.
• Excellent verbal and written communication, customer service skills, proactive attitude, dependability, confidentiality, and professional decorum.
• Ability to work independently and within a team, multitask, and prioritize workload.
• Flexibility to work in both office and remote settings and occasionally adjust work hours for regional colleagues.
• Ability to perform office-related tasks, move within an office environment, use a computer, and communicate effectively; some positions may require occasional repetitive wrist, hand, or finger movements.

Culture & Benefits

• Hybrid work arrangement combining office and remote commitments.
• Collaboration with regional teams and stakeholders.
• Opportunities to develop and maintain knowledge of new processes and procedures.