Project Coordinator II

Location: Taguig City, Philippines; hybrid work with both office and remote commitments, occasional adjustment of work hours for regional colleagues.

Company

hirify.global delivers technology-focused project and operational services involving network, server, software implementation and upgrades, and PC deployment.

What you will do

• Plan and coordinate internal technology projects from initiation through delivery, including network, server, software implementation and upgrades, and PC deployment.
• Gather and maintain project requirements, plans, schedules, work hours, expenditures, action items, and status updates.
• Schedule project reviews and stakeholder meetings, document decisions, communicate project status, and follow up on assigned actions.
• Monitor ticketing systems, reassign tickets when needed, coordinate regional resources, and support ticket resolution.
• Identify project issues, recurring problems, process improvement opportunities, critical metrics, and KPIs; escalate issues and trends to the appropriate management or client manager.
• Work with SDMs and Project Managers to analyze needs and deliver actionable insights to relevant decision-makers.

Requirements

• Associate's degree or equivalent from a two-year college or technical school and 2–5 years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with Microsoft Excel and Google Suite.
• Previous experience with ticketing systems and/or project management systems.
• Understanding of or previous experience in a technology-driven environment.
• Excellent verbal and written communication skills and excellent customer service skills.
• Ability to build productive internal and external working relationships, work both independently and within a team, multitask, and prioritize workload.
• Proactive, dependable, able to exercise judgment within defined procedures, and able to apply problem-solving and decision-making skills.
• Ability to maintain confidentiality and professional decorum.
• Ability to perform office-related tasks, including prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively; some positions may require occasional repetitive wrist, hand, or finger movements.

Culture & Benefits

• Hybrid work requiring both office and remote commitments.
• Flexibility to occasionally adjust working hours to collaborate with regional colleagues.
• Work involves collaboration with internal and external stakeholders and regional project teams.