Technical Account Manager (Payments)

Location: Remote - Colombia

Company

Shift4 provides commerce-enabling payment technology and powers billions of transactions for businesses across multiple industries.

What you will do

• Lead technical integration projects for Global Blue TFS and Issuing Solutions across the Americas.
• Manage integrations with POS systems, terminals, external partners, and merchant/vendor portfolios.
• Gather and maintain business and technical requirements, review designs and integration flows, and coordinate with product and technology teams.
• Plan and execute UAT, rollout, go-live, production releases, incident coordination, and BAU activities.
• Act as the primary technical contact for internal stakeholders and external partners, ensuring handover to Field Service and Support teams.
• Participate in Field Services activities and deliver projects within scope, timeline, budget, and defined integration processes.

Requirements

• University degree with an IT educational background.
• 5+ years of experience managing multinational IT projects with external stakeholders.
• Experience managing multi-country projects and working with virtual, distributed, cross-functional, and geographically dispersed teams.
• Native Spanish and fluent English.
• Strong understanding of system integrations, APIs, retail technology, POS, or payment solutions.
• Ability to understand and review technical designs and integration flows, with basic programming knowledge such as Java, C#, or similar.
• Solid knowledge of project management methodologies and tools, along with strong analytical, organizational, problem-solving, communication, and presentation skills.
• Ability to work independently and collaboratively, remain client-oriented, and dive into technical details when required.
• Availability for occasional travel to attend meetings, training, and presentations.
• Strong Excel skills.

Nice to have

• Portuguese.
• Experience with EFT payment standards, ISO 8583, PCI, and EMV in the retail or credit card industry.
• Project Management Certification such as PMI or IPMA.
• Familiarity with ticketing systems and incident management processes.
• Automation or scripting experience.
• Experience with Tax Free Shopping, VAT refund systems, or retail technology.

Culture & Benefits

• Full-time remote work from Colombia.
• Work with global and distributed teams across payment, retail, and commerce technology projects.
• Occasional travel is required for meetings, training, presentations, and Field Services activities.
• Equal opportunity employment with protection against discrimination based on legally protected characteristics.