Senior Implementation Manager (Payments)

Location: Hybrid, with 3 days per week in the Atlanta, Georgia office on Tuesday, Wednesday, and Thursday.

Company

hirify.global provides cloud-based software for procurement, budgeting, payments, and grants management for public sector and government organizations across North America.

What you will do

• Own client relationships and overall project health for complex or high-priority implementations from kickoff through go-live.
• Manage project timelines, health ratings, client surveys, time to first value, budgets, and on-time status in Cloud Coach.
• Lead weekly client status calls, surface scope and schedule risks, assign action owners, and document follow-ups.
• Coordinate technical calls, including scheduling, briefing Technical Support Specialists, and updating timelines after debriefs.
• Coordinate kiosk/POS device ordering, testing, shipping, setup confirmation, integration deadlines, engineering tickets, and prioritization.
• Facilitate payment processor onboarding with PaymentOps, including processing applications and client questions.

Requirements

• 5+ years of experience leading client implementations or projects, ideally in payments, govtech, or SaaS professional services.
• Experience running several complex, concurrent projects while maintaining attention to detail.
• Ability to act as the primary client contact and lead schedule and risk conversations without needing to work in the technical details.
• Strong cross-functional coordination across engineering, hardware, PaymentOps, support, and customer success teams.
• Clear and proactive communication, including setting specific timelines, flagging blockers early, and owning risks.
• Experience mentoring or supporting less experienced teammates.

Nice to have

• Hands-on experience with bank file transmission, including ACH, ICL/check image exchange, or wire, or with merchant processing such as MIDs, card, check, or cash.
• Experience working with municipal or public sector clients.
• PMP or similar project management certification.

Culture & Benefits

• Hybrid work with standard hours on office days; arrangements for remaining days depend on the role and manager.
• Two additional Eunafier Days per year attached to long weekends.
• Community engagement opportunities and up to eight hours of paid philanthropy time annually.
• Development support through budget, mentorship, AI learning, government technology expertise, and opportunities for advancement.
• Workplace focused on trust, support, meaningful relationships, and sustainable workloads.