Sr Implementation Manager (Payments)

Location: Hybrid in Atlanta, Georgia, with three days per week in the Atlanta office on Tuesday, Wednesday, and Thursday.

Company

hirify.global provides cloud-based software for procurement, budgeting, payments, and grants management for public sector and government organizations across North America.

What you will do

• Own client relationships and overall project health for complex or high-priority payment implementations from kickoff through go-live.
• Gather requirements and configure SaaS products to meet customer needs.
• Lead weekly client status calls, manage agendas and action items, and surface scope, schedule, and delivery risks.
• Coordinate technical calls, project check-ins, timelines, budgets, estimates, risks, and project reporting.
• Coordinate kiosk and POS device ordering, testing, shipping, and setup with the Hardware team.
• Manage integration priorities, engineering ticket progress, and payment processor onboarding with Platform/Development and PaymentOps.

Requirements

• 5+ years of experience leading client implementations or projects, ideally in payments, govtech, or SaaS professional services.
• Experience managing several complex, concurrent projects while maintaining attention to detail.
• Ability to serve as the primary client contact and lead schedule and risk conversations without needing to work in technical implementation details.
• Strong cross-functional coordination across engineering, hardware, PaymentOps, support, and customer success teams.
• Clear, proactive communication and ownership of timelines, blockers, and risks.
• Experience mentoring or supporting less experienced teammates.

Nice to have

• Experience with bank file transmission, including ACH, ICL/check image exchange, or wire payments.
• Experience with merchant processing, including MIDs, card, check, or cash payments.
• Experience working with municipal or public sector clients.
• PMP or similar project management certification.

Culture & Benefits

• Hybrid work environment with standard hours on office days.
• Twice-yearly additional days attached to long weekends.
• Up to eight hours of paid philanthropy time annually.
• Development support through budget, mentorship, AI learning, and opportunities for career growth.
• Community and engagement initiatives designed to build meaningful workplace connections.