Senior Implementation Manager (Fintech)

Location: Remote, USA

Company

hirify.global is a Y Combinator and Bessemer Venture Partner-backed fintech startup providing digital banking products for community banks and credit unions, including mobile banking, online banking, account opening, loan origination, and conversational AI.

What you will do

• Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success.
• Translate contracted scope into requirements, gap analyses, milestones, dependencies, owners, acceptance criteria, and delivery plans; manage scope changes and risks.
• Lead kickoffs, working sessions, client status calls, senior escalations, and communications about product limitations, core-specific requirements, blockers, and recovery plans.
• Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues while maintaining accountability for dependencies and decisions.
• Configure and validate client environments, document settings and integration prerequisites, lead UAT, training, defect triage, cutover planning, readiness reviews, go/no-go recommendations, and rollback planning.
• Lead post-launch stabilization and handoff, improve core-specific guides and templates, and mentor Implementation Managers and Specialists.

Requirements

• Banking or fintech experience is required, including understanding of accounts, transfers, limits, digital banking workflows, and the operating needs of credit unions or banks.
• 5+ years of experience in software implementation, client onboarding, or technical project management, with ownership of complex financial institution projects from planning through launch.
• Experience with a core banking system or digital banking platform, including hands-on configuration, integration dependencies, and technical troubleshooting.
• Experience managing concurrent client projects, external vendors, scope changes, delivery risks, project records, and stakeholder accountability.
• Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.
• Clear written and verbal communication, including difficult client conversations, executive updates, and explaining technical constraints without unsupported commitments.
• Experience mentoring colleagues and improving implementation processes; comfortable working in a lean team and handling configuration, documentation, and follow-up independently.
• Experience with Smartsheet, Jira, and Confluence or equivalent tools.
• Comfort using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements.

Culture & Benefits

• Fast-paced, collaborative, remote-first environment.
• Competitive compensation, performance-based bonuses, and stock options at a well-funded startup.
• USA employees on the base plan receive 100% coverage of individual medical, dental, and vision premiums; Canada employees receive 100% coverage for themselves and their families under the comprehensive plan.
• Retirement plan with 4% company matching.
• Paid parental leave: 8 weeks for birthing parents and 4 weeks for non-birthing parents.
• 3–5 weeks of PTO depending on tenure, 5 health days, 15 holidays, and an end-of-year shutdown.