Technical Account Manager (UK)

Location: UK; support customers across the EMEA region.

Company

Novee is an AI penetration testing platform founded in Tel Aviv in May 2025 by offensive security specialists, backed by $51.5M from YL Ventures, Canaan Partners, and Oren Zeev.

What you will do

• Own the technical success of customer deployments across onboarding, deployment, integrations, support, and ongoing optimization.
• Work hands-on with customer systems, data, and integrations, and troubleshoot complex technical issues in production environments.
• Validate platform accuracy and value delivery through manual and automated checks.
• Translate technical findings into clear business insights and serve as the main technical point of contact for customers.
• Collaborate with R&D, Product, Sales, and Customer Success to share feedback, improve the platform, and support expansion and renewals.
• Build TAM processes, playbooks, and best practices as the function grows.

Requirements

• 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support.
• Strong technical background and ability to understand complex systems and integrations.
• Required: experience working with B2B customers.
• Experience owning technical customer engagements end-to-end.
• Strong troubleshooting and problem-solving skills.
• Experience working cross-functionally with Product, R&D, and Sales.
• Highly independent, proactive, solution-oriented, and comfortable managing multiple customers and priorities.
• Strong communication skills with technical and business stakeholders and a collaborative, ownership-oriented approach.

Nice to have

• Understanding of penetration testing or vulnerability management.
• Familiarity with AI, LLMs, or prompt engineering.
• Background in cybersecurity, offensive security, or vulnerability management.
• Experience supporting enterprise customers at scale.
• Hands-on experience with technical environments or writing scripts.
• Experience building TAM or post-sales technical processes from scratch.

Culture & Benefits

• Fast-paced, unstructured startup environment with a strong ownership mindset.
• Close collaboration with customers, R&D, Product, Sales, and other TAMs.
• Opportunity to establish the first UK TAM function and build processes from scratch.