Head of Customer Success (EMEA)

Location: Remote across Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Lithuania, the Netherlands, Norway, Poland, Portugal, Spain, and the United Kingdom. Visa sponsorship is available for Germany; for other countries, existing right to work is required.

Competitive compensation; exact amount not specified.

Company

hirify.global is an open workflow orchestration platform with 500+ integrations that helps technical teams automate systems using code and no-code capabilities.

What you will do

• Lead and grow the EMEA Customer Success team, initially managing four CSMs as the team expands.
• Support strategic enterprise customers with adoption, retention, expansion, and complex account-risk strategies.
• Build executive relationships and personally lead strategic customer conversations when needed.
• Hire, onboard, coach, and develop CSMs through structured one-to-ones and development plans.
• Run forecasting, account-health cadences, and structured risk reviews while building repeatable onboarding, QBR, adoption, retention, and expansion motions.
• Partner with Sales, Product, Support, TAMs, Renewals, and Customer Success leaders across the US, DACH, and Scaled CS on global methodologies and playbooks.

Requirements

• 2–3+ years of people-management experience, including hiring, developing, and retaining Customer Success talent.
• 7–10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including work with large, complex, high-risk enterprise customers.
• Experience in the technology industry and relevant enterprise subject-matter expertise, with an understanding of technical buyers and customers.
• Experience with forecasting, account-health cadences, and structured risk reviews.
• A builder mindset, willingness to solve undefined problems directly, and low-ego collaboration style.
• Progression from a senior CSM role into first-line leadership with demonstrated potential to take on increasing scope.
• Customer Success leadership experience across more than one company.
• Familiarity with hirify.global or the broader automation and AI tooling ecosystem.
• English is the company language.

Culture & Benefits

• Remote-first work across Europe with regular off-sites for team bonding.
• European employees receive 30 vacation days plus public holidays and benefits according to local country norms.
• €1,000 per year for courses, books, events, or coaching.
• Equity, competitive compensation, open-source support of $100 per month, and company hackathons.
• Transparent working practices and a focus on work/life balance, diversity, inclusion, and belonging.

Hiring process

• Applicants are encouraged to try hirify.global and share a screenshot of their first workflow.
• Apply for the location where you are most likely to work in the future; applications are submitted by the October 31, 2026, 11:00 PM GMT+1 deadline.