Payments Contract & Partner Management Senior Expert

Location: Milan, Italy (hybrid)

Starting annual base salary: €48,000; variable remuneration is linked to applicable policies and individual, business-line, and Group performance.

Company

ING is an international digital bank operating in Italy with a flexible smart-working model and a focus on frictionless banking.

What you will do

• Own contract renewals, amendments, renegotiations, obligations, pricing, incentives, liabilities, notice periods, and key decision points.
• Act as the main business counterpart for strategic payment partners and lead business and service reviews covering SLAs, KPIs, roadmaps, incidents, and actions.
• Drive provider performance improvements, service enhancements, innovation, and broader collaboration with internal and external stakeholders.
• Manage costs, incentives, rebates, penalties, minimum commitments, budgeting, forecasting, invoice validation, and performance tracking.
• Prepare commercial analyses, negotiation scenarios, executive reporting, decision materials, and recommendations on sourcing and partner strategy.
• Work with Product, Procurement, Legal, Compliance, Risk, Finance, Operations, Technology, Information Security, ING Group teams, and external partners.

Requirements

• Strong experience in contract management, commercial negotiation, vendor management, procurement, or strategic partnerships, preferably in payments or financial services.
• Proven ability to negotiate complex agreements and improve commercial terms, service commitments, and contractual protections.
• Sound financial and business acumen, including assessing pricing models, incentives, costs, and business cases.
• Strong relationship-management and influencing skills, with confidence challenging senior internal and external stakeholders.
• Ability to translate contractual provisions into operational actions, governance, and measurable outcomes.
• Understanding of third-party risk and operational-resilience requirements in a regulated environment.
• Ability to prepare clear executive reporting and recommendations.
• Professional fluency in English and Italian, with the ability to operate independently.

Nice to have

• Knowledge of card issuing, processing, settlement, and card-scheme operating models.
• Experience negotiating or managing agreements with card schemes, payment processors, or payment service providers.
• Experience with complex pricing structures, SLAs, incentives, and provider-performance frameworks.
• Knowledge of DORA, outsourcing requirements, exit planning, or ICT third-party risk.

Culture & Benefits

• Permanent employment contract under the National Collective Labour Agreement for employees in the credit sector; full-time schedule of 37 hours per week.
• Flexible smart working in an international and diverse environment.
• Health and accident insurance, pension fund, welfare plan, meal vouchers, and corporate restaurant and bar.
• Performance-based bonuses, training and development opportunities, and talent programmes.
• Physical and mental well-being initiatives, sustainability commitments, and a birthday day off.

Hiring process

• Apply only through ING's official career site and Workday recruitment platform.
• Legitimate communications come from @ing.com or @myworkday.com; no payments or banking details will be requested.