Senior Consultant (SaaS)

Location: On-site in Riyadh, Riyadh Province, Saudi Arabia; travel within Saudi Arabia as required to meet customers and support implementations.

Company

hirify.global provides restaurant management ecosystem and payment technology products, including a premium restaurant management system for fine dining and casual dining businesses.

What you will do

• Identify, prospect, acquire, and manage a qualified pipeline of fine dining and casual dining customers.
• Lead discovery meetings, product demonstrations, solution presentations, proposals, negotiations, and commercial closures.
• Own the transition from closed deal to implementation and go-live, coordinating implementation, technical support, product, and hardware teams.
• Lead customer onboarding and deliver tailored training to restaurant owners, managers, cashiers, waiters, and other users.
• Manage customer relationships, health, adoption, retention, escalations, business reviews, and account expansion opportunities.
• Maintain visibility across sales, deployment, customer health, outstanding actions, risks, and growth opportunities while contributing to improved customer experience and operational processes.

Requirements

• 3–4 years of experience in SaaS, preferably across sales, business development, implementation, account management, or customer success.
• Ability to manage customer relationships, understand business requirements, and deliver measurable commercial or operational results.
• Strong consultative selling, commercial negotiation, presentation, and relationship management skills.
• Excellent organization, problem solving, prioritization, stakeholder management, and independent ownership skills.
• Ability to communicate confidently with restaurant owners, investors, executives, general managers, and operational teams.
• Excellent English communication skills.
• Willingness to travel within Saudi Arabia as required to meet customers and support implementations.

Nice to have

• Hands-on restaurant operations experience, particularly in fine dining, casual dining, premium hospitality, or multi-branch restaurant groups.
• Understanding of restaurant workflows, front-of-house operations, service delivery, and challenges faced by restaurant owners and management teams.
• Experience with POS systems, Restaurant Management Systems, hospitality technology, or other SaaS solutions.
• Experience coordinating software implementations, onboarding customers, delivering training, or managing projects.
• Arabic proficiency.

Culture & Benefits

• Competitive compensation packages with bonuses and potential shares.
• Regular training and an annual learning stipend for personal development.
• Hyper-growth environment with challenging goals and opportunities for career development.
• Autonomy, mentoring, and collaboration with a team representing over 30 nationalities across 14 countries.