Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing government and strategic accounts with an accent on end-to-end delivery and translating media monitoring insights into actionable value. Focus on building trust-based relationships with senior stakeholders, driving account growth, and ensuring high-standard project execution.

Location: On-site in Riyadh, Saudi Arabia

Company

hirify.global is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously.

What you will do

• Manage a portfolio of government and enterprise accounts as the primary point of contact.
• Lead end-to-end account delivery, ensuring projects and reporting cycles meet high standards.
• Translate media monitoring and social listening insights into strategic client recommendations.
• Drive customer adoption, engagement, and retention through proactive account planning.
• Identify and pursue account growth opportunities, including upsell and cross-sell.
• Act as the voice of the customer, providing structured feedback to internal product and support teams.

Requirements

• 5+ years of experience in account management, customer success, or client services.
• Proven experience working with government or public sector clients.
• Strong background in project delivery and managing complex stakeholder structures.
• Ability to translate data and insights into clear, actionable recommendations.
• Fluent in English and Arabic.
• Tech-savvy with experience in CRM and customer success tools.

Hiring process

• Screening call with Talent Acquisition.
• Interview with Hiring Manager.
• Case Study.
• Final stage presentation interview.