Technical Account Manager (Cybersecurity)

Location: Paris, France

Company

Human- and agent-centric cybersecurity provider protecting people, data, and AI agents across email, cloud, and collaboration tools.

What you will do

• Drive measurable security and business outcomes, ROI, adoption, and value realization for enterprise customers.
• Advise CISOs, CIOs, VPs, and business unit leaders on strategic risks, cyber resilience, security posture, and forward-looking recommendations.
• Build adoption, customer success, and strategic planning programs, including executive business reviews and management sessions.
• Maintain technical expertise across the cybersecurity platform, integrations, product capabilities, and roadmap.
• Assess customer deployments, conduct health checks, recommend performance and security improvements, and track success metrics.
• Act as a technical advocate with support teams, escalating issues and feature requests while coordinating weekly status calls and periodic executive reviews.

Requirements

• Proven ability to drive measurable business outcomes for enterprise customers and translate technical capabilities into security and business value.
• Executive presence and experience engaging C-suite and VP-level stakeholders, including CISOs, CIOs, and business unit leaders.
• Experience with strategic risk assessment, adoption gaps, renewal risks, security posture vulnerabilities, customer success strategies, and commercial concepts such as ARR, renewals, and customer lifetime value.
• Extensive experience in client or professional services, sales engineering, senior support engineering, IT operations management, or senior engineering roles involving multiple technology areas.
• Technical expertise in the cybersecurity platform and broader cybersecurity landscape, including email, networking, and cloud services.
• Knowledge of Linux, SMTP, and MySQL; working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Experience leading and directing technical staff through crisis situations.
• Knowledge of project management principles, strong time management, and the ability to work effectively both independently and in a team.
• Fluent French speaker mandatory.

Nice to have

• Background in cybersecurity consulting or advisory roles.
• Experience with customer success methodologies and frameworks such as Gainsight, CSQL, or QBR models.
• Track record of influencing customer retention, expansion, and NPS improvement.
• Adaptability and willingness to learn new technologies as the threat landscape evolves.

Culture & Benefits

• Flexible work environment with global collaboration and networking opportunities.
• Competitive compensation and comprehensive benefits.
• Annual wellness and community outreach days.
• Recognition for contributions and career development support.
• Inclusive culture welcoming diverse backgrounds, experiences, and perspectives.

Hiring process

• Submit an application with supporting information.
• Accommodation is available during the application or interview process upon request.