Strategic Account Executive (Communications)

Location: Remote, based in Australia; Melbourne, Brisbane, or Sydney. Approximately 30% travel is anticipated for in-person customer and team meetings.

Company

Twilio provides messaging, voice, and email communications platform services that help businesses create personalized customer experiences.

What you will do

• Manage and expand strategic customer accounts, including high-growth technology, logistics, and fintech companies.
• Develop and execute account strategies that deliver revenue, gross margin, and gross profit results.
• Identify new revenue opportunities through cross-functional collaboration with product, finance, support, and services teams.
• Run consultative sales cycles with large, global, compliance-heavy, use-case-specific customers.
• Maintain disciplined forecasts, achieve goals, and present guidance to executive management.
• Build deep customer partnerships through discovery, active listening, and effective internal advocacy.

Requirements

• More than 8 years of combined experience in major account or strategic sales, managing or leading quantitative and highly analytical products and solutions for customers.
• Experience with relationship management, cross-selling, upselling, and solutions consulting.
• Ability to work with business and highly technical leaders, influence their understanding, and build supportive partnerships.
• Experience developing analytical account strategies using data to identify opportunities and prove value.
• Demonstrated experience managing business forecasts and financial models.
• Entrepreneurial mindset with an appetite to define processes and build programs.
• Proven record of developing, growing, and delivering revenue and gross profit results for large-scale and enterprise customers in Asia.
• Excellent verbal and written communication skills.
• Bachelor’s degree or equivalent years of experience.

Nice to have

• Cross-selling experience with Marketing, Engineering, and Product.
• Telco, CPaaS, or PaaS selling experience.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program, with offerings varying by location.
• Culture focused on initiative, problem-solving, experimentation, community volunteering, and positive social impact.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• A formal interview process is required; interviews are not conducted exclusively through text-based messaging applications.