Claim Specialist - Property Field Inspection

Location: Boulder, Colorado, United States. Candidates should reside within zip codes 80007, 80021, 80025, 80026, 80027, 80301, 80302, 80303, 80304, 80305, or 80309 and service this territory. Remote-field work is performed from home with a mobile office/vehicle for in-person appointments; occasional travel outside the assigned territory may be required.

Potential starting salary: $69,398.62–$99,000 annually, based on skills, background, and experience. Potential yearly incentive pay is up to 15% of base salary.

Company

hirify.global provides insurance services and uses technology to support claims employees and improve the policyholder experience.

What you will do

• Conduct on-site inspections and assess residential and commercial property damage, including accident- and weather-related claims.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Gather evidence, document findings, prepare detailed reports, and evaluate coverage and policy terms.
• Collaborate with policyholders, insurance agents, and other stakeholders to resolve claims efficiently.
• Provide customer service during the claims process, including handling difficult or emotional conversations.
• Negotiate and settle claims within authorized limits while following policy provisions, industry standards, company guidelines, and local regulations.

Requirements

• Ability to investigate problems, evaluate information, make well-supported decisions, and apply detailed policies, guidelines, and technical information accurately.
• Ability to learn unfamiliar concepts, processes, and terminology and apply them in practical situations.
• Effective communication and interpersonal skills for working with policyholders, agents, and other stakeholders.
• Detail-oriented approach with strong organizational and analytical skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs at various heights and pitches with appropriate safety equipment, and crawling in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• Valid driver’s license required. Driving is an essential job function; a Motor Vehicle Record will be requested during the pre-employment background check.
• Successful completion of required training, applicable proficiency and licensing examinations, Motor Vehicle Record checks, and background checks required by applicable states.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a related discipline.
• Customer service experience involving customer assistance, inquiries, concerns, clear communication, and empathy.
• Understanding of property insurance concepts, coverage fundamentals, and general claims handling practices.
• Baseline knowledge of residential and commercial building construction and building components or materials.
• Familiarity with water mitigation principles and inspection processes.
• Working knowledge of Xactimate and XactContents.

Culture & Benefits

• Standard 38:45-hour work week with flexible schedules; overtime or irregular hours may be required based on business needs.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Paid time off, holidays, parental leave, bereavement leave, life leave, and community service or education support days.
• Annual raises, bonuses, financial coaching, retirement planning, and a 401(k) with company contributions of up to 7% of salary.
• Required pre-employment assessments may apply, including additional testing for candidates who completed a previous assessment.