Safety Threat Investigator (Safety Investigations)

Location: San Mateo, California, United States; office attendance is required Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.

Salary: $130,110–$154,970 USD per year.

Company

Roblox builds a platform and tools for immersive 3D digital experiences created by a global community of developers and creators.

What you will do

• Independently manage small- to medium-scope, high-sensitivity investigations from intake through resolution, including cases involving child exploitation, violent extremism, organized fraud, compromised accounts, coordinated abuse, and other high-risk behavior.
• Gather, preserve, analyze, and corroborate evidence while maintaining provenance, confidentiality, auditability, and strong case hygiene.
• Develop investigative plans, conduct account, entity, and timeline linkage, and identify cases requiring deeper attribution, network mapping, cross-platform research, or specialist support.
• Prepare clear case summaries and downstream work products for Legal, Safety Intelligence, Trust & Safety Operations, Law Enforcement Operations, and NCMEC when appropriate.
• Identify recurring patterns and operational issues, share observations with Policy, Product, Engineering, Detection, Legal, and Safety Operations, and improve playbooks, templates, intake guidance, and quality checks.
• Keep partners informed, escalate ambiguity or increasing risk, share investigative techniques with peers, and close cases with documented outcomes, residual risk, and follow-up actions.

Requirements

• 3+ years of experience conducting investigations involving safety, abuse, fraud, security, threats, or other high-risk matters.
• Experience independently managing small- to medium-scope investigations end to end, including intake, evidence development, analysis, findings, and follow-through, with little day-to-day oversight.
• Working experience using SQL, spreadsheets, or similar tools and open-source intelligence in an investigative context.
• Sound investigative judgment, including the ability to distinguish facts, inferences, allegations, unknowns, assumptions, and analytical conclusions.
• Familiarity with account or entity linkage, timelines, and open-source research, with judgment about when deeper attribution or specialist support is needed.
• Clear written and verbal communication and the ability to produce concise, defensible case summaries.
• Ability to turn an investigative question into a practical plan, adjust as evidence changes, and deliver medium-scope work on time.
• Ability to connect individual cases to policy, product, detection, and user-safety questions; collaborate with peers and partners; build relationships beyond the immediate team; and incorporate feedback.
• Sound judgment, discretion, curiosity, resilience, and commitment to evidence-based, fair, and proportionate investigations.

Culture & Benefits

• Mission-driven work focused on safer and more civil shared experiences.
• Inclusive workplace with equal employment opportunities and reasonable recruiting accommodations.
• Full-time employees are eligible for equity compensation and company benefits.
• The role may require reviewing graphic, controversial, and offensive content under Roblox handling policies.
• Participation in an on-call rotation during weekends and holidays may be required.

Hiring process

• Investigative work is evaluated through evidence-based, documented case outcomes and the ability to apply team methods, templates, and quality standards.
• Complex or ambiguous matters require review by a senior investigator or escalation to Specialized Investigations.