Fraud Investigations Analyst (Fintech)

Location: Hybrid role based in the Denver, CO or Westlake, TX office, with in-person attendance expected at least 3 days per week. Denver shift: 10:30am–7:00pm local time, Wednesday/Thursday off. Westlake shift: 6:00am–2:30pm local time, Tuesday/Wednesday off.

Base pay: $23–$27 USD per hour for Denver and Westlake locations. Additional eligibility includes bonus opportunities, equity, and benefits.

Company

Robinhood is a fintech company building products intended to democratize finance and protect customers and the platform from financial crime.

What you will do

• Review and investigate fraud alerts using common fraud patterns and investigation procedures.
• Analyze transactional data, device signals, behavioral indicators, and other account activity to make risk-based decisions.
• Document investigation outcomes clearly and in accordance with internal policies and regulatory requirements.
• Manage daily alert and case volumes while meeting quality, productivity, and service-level targets.
• Collaborate with product, engineering, legal, compliance, vendor partners, and financial crime teams; escalate higher-risk cases when necessary.
• Identify recurring fraud trends and recommend process improvements based on investigation outcomes.

Requirements

• 0–2 years of experience in fraud investigations or related financial crime, risk, compliance, or operations work, with exposure to account takeovers, identity theft, or money movement fraud.
• Clear written documentation skills and the ability to explain decisions using evidence from account activity.
• Strong attention to detail and comfort working with multiple data points, including transactions, device signals, and behavioral indicators.
• Ability to prioritize work, manage queue volume, and meet defined quality and productivity goals.
• Strong collaboration skills when working with partner teams to resolve cases and reduce customer impact.

Nice to have

• CFE, CAMS, CFCS, or similar certification.
• Series 7 and 63 licenses.

Culture & Benefits

• High-impact work focused on customer and platform trust and safety.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Health insurance, including 100% employee coverage and 90% dependent coverage, plus life and disability insurance.
• Employee Fund access for eligible US employees, lifestyle wallet benefits, fertility benefits, and mental health benefits.
• Paid holidays, paid time off, sick time, parental leave, and catered meals and office events.
• Access to AI tools and continuous AI skill-building for all employees.