Business System Specialist, Expert (UX)

Location: Hybrid, working from a remote office and an assigned work location within the PG&E Service Territory; job location: Oakland, California, United States.

Salary: Bay Area range of $122,000–$194,000 per year; estimated hiring range of $122,000–$158,000. The position may also participate in discretionary incentive compensation programs.

Company

hirify.global operates an Energy Delivery business unit with Vegetation Management applications and workflows.

What you will do

• Lead end-to-end business process and UX design for Vegetation Management applications, including OTR and One VM.
• Document current-state processes and design future-state workflows, roles, cross-functional handoffs, user flows, wireframes, prototypes, and design documentation.
• Conduct user research, workflow analysis, usability testing, and iterative design improvements for business and field users.
• Partner with business process owners, Information Technology, and cross-functional teams to align user needs, business priorities, technical constraints, and system capabilities.
• Support implementation, user acceptance testing, quality reviews, training, change management, communications, business cases, and project estimates.
• Measure UX and process improvements using analytics and user feedback, and communicate design concepts, tradeoffs, and recommendations to stakeholders.

Requirements

• BA/BS in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 7 years of job-related experience in Business, IT, or Engineering.
• Continuous education in IT and business-specific areas.
• Participation in highly complex projects at an expert level or in a leadership role.

Nice to have

• Expert-level UX design experience demonstrated through a portfolio of complex enterprise or mobile workforce workflows, including the design process, individual contribution, and measurable outcomes.
• Experience leading current-state analysis, future-state process mapping, role definition, and cross-functional handoffs across interconnected systems.
• Experience designing in Salesforce environments, particularly Salesforce Field Services, including mobile field workflows and platform constraints.
• Strong wireframing, prototyping, and development-ready design documentation skills.
• Experience conducting user research and usability testing with business and field users.
• Strong communication, stakeholder alignment, and cross-functional collaboration skills.
• Experience using workflow analytics and user feedback to measure task completion, time on task, and user errors.
• Experience independently leading UX work on highly complex projects, coordinating design through implementation, and mentoring others in user-centered design.
• Experience improving workflows spanning SAP planning screens and connected enterprise applications, including backend limitations and cross-system dependencies.
• Understanding of utility or Vegetation Management operations, including inspection, prescription, planning, and field execution workflows.
• Advanced degree in UX design, human-computer interaction, or a related field.

Culture & Benefits

• Hybrid work arrangement combining a remote office with an assigned PG&E Service Territory location based on business needs.
• Work involves collaboration with business process owners, end users, Information Technology, and cross-functional teams.
• Position is eligible for discretionary incentive compensation programs.