Staff User Experience Designer (Conversational AI)

Location: North Carolina, USA; virtual office with work-from-home opportunities

Base compensation: $146,500.00–$257,700.00 per year; may also include commission or performance-based bonus opportunities.

Company

hirify.global provides AI-powered experience orchestration technology connecting people, systems, data, and AI for more than 8,000 organizations in over 100 countries.

What you will do

• Lead research and discovery for complex conversational AI problem spaces and use customer evidence to influence prioritization and product direction.
• Shape end-to-end AI interaction experiences across structured dialogue, generative conversation, voice, digital channels, and agentic systems.
• Align design, product, engineering, research, data science, and AI teams around shared experience direction and actionable decisions.
• Establish reusable conversational experience principles and frameworks across products, channels, workflows, automation, and human handoffs.
• Define voice interaction direction covering understanding, turn-taking, latency, interruption, pacing, tone, pronunciation, recovery, and naturalness.
• Use research, experimentation, conversation analysis, prototyping, and interaction data to improve AI experiences and mentor design teams.

Requirements

• 8+ years of experience in UX design, conversation design, service design, user research, content design, customer experience, or a related discipline.
• Deep experience solving complex, ambiguous UX problems and shaping direction beyond an individual feature, product, or project.
• Experience using qualitative and quantitative research to identify customer needs, frame opportunities, challenge assumptions, and influence product strategy.
• Significant experience defining complex end-customer conversational or AI-driven experiences across voice, digital channels, or both.
• Ability to reason across language understanding, dialogue behavior, timing, voice, recovery, trust, context, and action.
• Strong understanding of automatic speech recognition, natural language understanding, text-to-speech, streaming, large language models, and conversational AI systems.
• Ability to identify patterns and translate them into scalable experience principles, interaction models, frameworks, or design guidance.
• Ability to influence and align multiple teams and senior cross-functional stakeholders without formal authority.
• Expertise in storytelling, facilitation, systems thinking, prototyping, design communication, and research-informed decision-making; portfolio required.

Nice to have

• Experience designing AI, NLU, LLM-based, generative AI, agentic AI, automation, virtual agent, or complex decision-support products.
• Experience shaping conversational experiences across voice and digital channels in enterprise or customer experience environments.
• Experience using conversation analysis, experimentation, behavioral data, or production interaction data to improve AI experiences.
• Experience establishing design frameworks, methods, or standards across multiple teams.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, paid volunteer time, and August Free Fridays.
• 401(k) matching, adoption assistance, and fertility treatment coverage.
• Mentorship, learning programs, leadership development, education support, and career growth opportunities.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by final-step communication.