Service Centre Business Services Officer (Brisbane South (Nathan) or Gold Coast)

Location: Hybrid, based at Brisbane South (Nathan) or Gold Coast campus, Australia; may require work across other hirify.global locations.

Salary: HEW 5 base range of $82,415.66–$92,456.55 per year plus 17% superannuation; full package range of $96,426.31–$108,174.16.

Company

hirify.global is a multi-site university focused on research, academic excellence, and education.

What you will do

• Act as a first point of contact for staff seeking support across finance, payroll, purchasing, travel, human resources, and other Corporate Services areas.
• Log, manage, resolve, and escalate requests, cases, incidents, and enquiries through the service management system while keeping staff informed.
• Explain policies, procedures, systems, and required actions clearly, resolving common payroll and finance issues at first contact where possible.
• Manage challenging conversations professionally and collaborate with HR Advisory, Finance, Payroll, and other specialist teams.
• Support colleagues through coaching and guidance, and maintain accurate knowledge resources and solutions.
• Identify process improvements, support service enhancement projects, and promote integrity, fairness, ethics, and professionalism.

Requirements

• Relevant tertiary qualifications or an equivalent combination of relevant experience and/or education/training.
• Ability to provide empathetic, clear, and professional customer service and maintain accurate case records.
• Ability to interpret and apply policies, procedures, and system knowledge to resolve low to medium complexity requests and medium-to-high complexity queries.
• Ability to identify and resolve common payroll and finance issues, including incorrect pay, leave balances, and reimbursements.
• Ability to manage challenging conversations using negotiation and empathy.
• Ability to collaborate with specialist teams, support colleagues, and contribute to continuous improvement.
• Commitment to the University Code of Conduct, Fraud and Corruption Control Framework, Integrity program, fairness, ethics, and professionalism.

Culture & Benefits

• Hybrid work with a mix of on-campus and work-from-home options.
• Learning and development opportunities, educational staff assistance, and internal mobility opportunities.
• Salary packaging options and corporate health discounts.
• Generous leave entitlements, including paid parental leave and leave loading.
• Health, safety, and wellbeing initiatives, including on-campus gym facilities.
• Inclusive and supportive working environment with flexibility and a commitment to diversity and accessibility.

Hiring process

• Submit an online application by Sunday 8 November at 11:59pm.
• Include a covering letter outlining suitability and a current CV or resume with full contact details.