Arbitration Coordinator (Automotive)

Location: Yatala, Queensland, Australia; full-time onsite role.

Company

hirify.global supports IAA auction operations and buyer services.

What you will do

• Oversee buyer queries and complaints relating to IAA-auctioned stock.
• Resolve complex and escalated complaints, including cost disputes, warranty and policy issues, and requests relating to sold assets.
• Develop consistent compensation practices with senior leadership and continuously improve the arbitration process.
• Maintain appropriate records, monitor service levels, and support exceptional customer service standards.
• Coordinate with legal counsel, regulatory bodies, financial institutions, taxation offices, motor vehicle branches, and internal teams.
• Support accounts receivable collection, banking duties, refunds, credits, reporting, and follow-up on customer inquiries.

Requirements

• Relevant trade qualification in a light or heavy mechanical field.
• Certificate III in Automotive Sales.
• Certificate III or IV in Business.
• Excellent written and verbal communication skills.
• High-level computer skills, including the ability to learn new systems and enter data quickly and accurately.
• Ability to work in high-pressure situations and think on your feet.
• Experience managing complex customer issues within the automotive sector, including cost disputes and negotiations involving warranty, policy issues, and Australian consumer laws.
• Applicants must be legally entitled to work in Australia.

Nice to have

• Experience in parts sales, motor vehicle servicing or repairs, and customer complaint management.

Culture & Benefits

• Equal opportunity employment and nondiscrimination in accordance with applicable laws.
• Collaboration with colleagues across all organizational levels.
• Customer-focused environment emphasizing fair resolutions and superior service.