Technical Account Manager (B2B SaaS Integrations)

Location: Remote across the United States; candidates must reside in the United States. The role includes participation in an on-call rotation and travel for company kick-offs and mid-year meetings twice a year.

Base salary: $155,000 plus equity.

Company

hirify.global is an integration platform that helps B2B software companies build, deploy, and scale customer integrations through code-native, low-code, and embedded workflow experiences.

What you will do

• Own the ongoing technical success and technical relationships of a named set of B2B SaaS customers, partnering with Account Managers on business priorities.
• Understand customer products, roadmaps, architectures, and integration priorities, then provide practical technical recommendations.
• Turn customer goals into scoped objectives with success criteria, owners, milestones, and dates for implementations, launches, feature adoption, and migrations.
• Use adoption data, integration performance, support history, and customer feedback to improve reliability, usage, and cost.
• Lead technical escalations by defining impact and recovery plans, coordinating Support, Product, Engineering, and architecture specialists, and verifying recovery.
• Participate in the on-call rotation, triage critical customer incidents, maintain architecture notes and action plans, and support adoption of new capabilities including AI-related functionality.

Requirements

• 3+ years of experience in a customer-facing technical role in B2B SaaS, such as technical account management, implementation engineering, solutions engineering, professional services, or technical support with ongoing account responsibility.
• Understanding of how software businesses grow, how product teams prioritize roadmaps and balance customer needs with engineering capacity, and how to make build-versus-buy decisions.
• Ability to explain how integrations support product strategy, customer adoption, and growth.
• Strong technical foundation in production integrations, including REST APIs, OAuth, webhooks, asynchronous processing, error handling, and rate limits.
• Ability to use technical documentation, logs, and code examples to understand behavior and investigate issues.
• Ability to connect product goals to technical requirements, discuss architecture tradeoffs, and work with specialists to evaluate solutions.
• Experience building credibility with engineers and product leaders, asking useful questions, and recommending a path forward when requirements or priorities change.
• Experience independently managing ongoing technical relationships across multiple customers, prioritizing competing needs, and driving cross-team work to measurable results.
• Clear written and verbal communication, initiative in identifying adoption gaps and operational risks, cross-team technical leadership, and effective use of AI for account research, context synthesis, technical investigation, and follow-through.
• Comfort working as part of a fully remote team and residing in the United States.

Nice to have

• Experience with embedded integration platforms, developer tools, or products used by software companies to serve their own customers.
• Software development experience, particularly TypeScript or JavaScript, or experience with GraphQL, CI/CD, multi-tenant systems, integration observability, and cost optimization.
• Experience helping customers adopt AI agent tooling, MCP, or new integration capabilities.

Culture & Benefits

• Remote work across the United States with company travel twice a year for kick-offs and mid-year meetings.
• Culture focused on passion, progress over perfection, shared ownership, urgency, high standards, and customer focus.
• Unlimited flexible PTO and comprehensive medical, dental, and vision coverage for full-time employees and dependents.
• Company-paid life insurance and short- and long-term disability insurance.
• 401(k) plan with a 4% company match.
• Company-provided computer and technology equipment plus a $1,000 new-hire setup stipend.