Enterprise Account Manager (AI)

Location: London, Munich, EU Remote

Base salary: £90K–£120K per year, plus £30K–£50K commission.

Company

hirify.global provides analytics products and enterprise software platforms for large organizations.

What you will do

• Act as executive sponsor for the most strategic enterprise accounts and own relationships at the highest level.
• Own GRR, NRR, and account health across the portfolio.
• Lead high-level escalations and ensure rapid resolution and long-term account health.
• Define account strategies for renewals, expansion, and complex commercial discussions.
• Aggregate customer insights to influence product direction and roadmap priorities.
• Align Account Management, Scientific Implementation, Support, and ML teams around customer outcomes while helping shape the growing AM function.

Requirements

• 3–6+ years of experience in account management, customer success, or a related field.
• Deep experience leading strategic enterprise accounts and building executive-level partnerships.
• Proven experience designing account strategies, negotiation approaches, and long-term expansion plans.
• Comfort working with technical products, technical buyers or users, and complex implementations.
• Outstanding executive presence and communication skills.
• Excellent analytical and problem-solving abilities.
• A proactive, entrepreneurial mindset with strong ownership instincts.
• Ability to travel 20–30%.
• Experience working with complex, multi-divisional, multi-geographic customers.

Nice to have

• Passion for science, chemistry, or artificial intelligence.
• Aptitude for statistics and mathematics.
• Experience scaling an account management or customer success team at a growth-stage company.

Culture & Benefits

• Full-time role within the Account Management and Customer Success department.
• High-visibility position with ownership of strategic customer relationships and outcomes.
• Opportunity to influence product direction and roadmap priorities.
• Commission plan of £30K–£50K in addition to the base salary.