Technical Partnerships Manager (Hospitality Tech)

Location: Munich or Berlin, Germany; flexible remote, office, or hybrid work options are available depending on the role, team, and business needs.

Company

hirify.global provides an open, API-first, AI-powered property management platform for hospitality operations, enabling hotels to customise their technology stack, automate routine work, and deliver personalised guest experiences.

What you will do

• Onboard integration partners and guide them from first contact through go-live.
• Explain hirify.global APIs and help partners design effective business and technical integration logic.
• Certify apps for the hirify.global Store, review implementations, and recommend improvements.
• Monitor partner API performance with tools such as Datadog, identify issues, resolve partner support tickets, and handle customer escalations related to integrations.
• Communicate API changes, help partners adapt, and write or update developer documentation and integration guides.
• Share technical requirements and business opportunities with product, marketing, business development, and customer success; reach out to potential partners where demand exists, including French partners as sales expands into France.

Requirements

• Experience in hospitality or travel tech, including roles such as customer success, revenue management, or reservations.
• Understanding of the hotel technology ecosystem, including PMS, channel managers, booking engines, payments, distribution, and data flows between these systems.
• Clear understanding of APIs and confidence participating in technical conversations with developers; willingness to investigate unfamiliar issues.
• Technical curiosity and ability to dig into the reasons behind technical failures without needing to write code.
• Ability to explain technical topics to non-technical people and commercial topics to engineers.
• Experience managing technology partners or similar external stakeholders.
• Proactive mindset and ability to switch context quickly.

Nice to have

• Basic knowledge of REST, OAuth, and webhooks.
• Experience with log management or monitoring tools such as Datadog.
• Experience with a marketplace or app store programme.
• Experience with certification or QA processes for integrations.
• German or French language skills.

Culture & Benefits

• International team representing more than 20 nationalities.
• 360° feedback reviews, a dedicated learning budget, and opportunities to take on more responsibility through an evolving career framework.
• Autonomy, ownership, trust, transparency, and collaboration in a fast-growing hospitality technology scale-up.
• Competitive compensation guided by benchmarking data.
• Flexible remote, office, or hybrid work options; 30 days of vacation; fully covered Deutschland Ticket; EGYM Wellpass membership; regular team dinners, meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.