HR Operations Manager, EMEA (Biotech)

Location: Warsaw, Poland; 70/30 work model with 70% in-office work.

Company

hirify.global develops mRNA medicines through an mRNA technology platform and global scientific and operational organization.

What you will do

• Act as the primary contact for employee inquiries and requests across EMEA, providing timely resolutions and Tier 0 self-service guidance.
• Manage complex cases, escalations, documentation, and employee data changes in Workday across onboarding, transfers, absences, work schedule changes, and terminations.
• Develop and maintain FAQs, standardized responses, HR documentation, Workday knowledge articles, and other employee-facing knowledge assets.
• Partner with HR Business Partners, Centers of Excellence, Payroll, HR Digital, and external vendors to improve country-specific and global HR processes.
• Prepare reports and audit documentation, translate operational data into insights, and support legislative, regulatory, privacy, and compliance requirements across EMEA.
• Support digitalization, automation, global process standardization, and appropriate applications of Generative AI while maintaining human review, confidentiality, and data protection.

Requirements

• Master’s degree in Human Resources, Business Administration, or a related field.
• At least 4 years of relevant experience in HR Operations, shared services, employee service centers, or HR case management, including ownership of operational processes and projects.
• Strong knowledge of HR operations and employee lifecycle processes, preferably in an international or EMEA environment.
• Hands-on Workday HCM experience, including HR transactions, employee data management, and HR processes.
• Practical knowledge of knowledge management principles, content governance, audits, and best practices, with experience using Workday Knowledge or SharePoint.
• English proficiency is required for global collaboration, with excellent written and verbal communication skills.
• Ability to build relationships, influence stakeholders, and drive alignment in a complex, matrixed organization.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proven analytical, critical-thinking, and problem-solving skills, including translating complex business requirements into practical operational solutions.
• Understanding of internal controls, audit requirements, data privacy, and confidentiality in HR operations.
• Advanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Passion for digital solutions, innovation, and automation, with a proactive approach to improving HR processes and employee experience.

Nice to have

• Experience with AI-powered tools and AI agents.

Culture & Benefits

• In-person collaboration supported through a 70/30 work model.
• Healthcare and voluntary benefit programs.
• Fitness, mindfulness, and mental health support.
• Family-building benefits, including fertility, adoption, and surrogacy support.
• Paid vacation, bank holidays, volunteer days, sabbatical, global recharge days, and discretionary year-end shutdown.
• Savings and investment programs, plus location-specific benefits.