Senior Associate, HR Services

Location: Wroclaw, Poland; flexible hybrid model with required onsite work in the Wroclaw office.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide.

What you will do

• Deliver end-to-end HR operations and personnel administration for employees across Poland and Ukraine.
• Manage employee and manager inquiries through HR ticketing platforms and resolve cases within established service expectations.
• Execute employee lifecycle transactions, including onboarding, contract preparation, status changes, performance evaluation documentation, and offboarding.
• Maintain accurate employee personal and organizational records in centralized HR information systems.
• Collaborate with Payroll teams, HR Business Partners, and technical support groups to resolve dependencies and complex cases.
• Identify process bottlenecks, update knowledge base documentation, and support continuous improvement during process and system changes.

Requirements

• Professional fluency in Polish and English, written and spoken.
• Proven experience in HR Operations, HR Services, or general HR personnel administration.
• Hands-on experience handling employee inquiries and case management through structured HR ticketing systems.
• Solid understanding of employee lifecycle processes, personnel documentation, and data governance.
• Strong resilience, adaptability, and an open mindset in an evolving environment.
• High attention to detail and accountability for data accuracy and process compliance.
• Ability to work onsite in Wroclaw under a flexible hybrid model.

Nice to have

• Experience supporting HR operations or personnel administration for Poland or Ukraine.
• Familiarity with payroll operations or third-party payroll providers.
• Experience with cloud-based HR enterprise systems such as Workday.
• Proficiency with advanced Excel, Power BI, or Power Automate.
• Experience in process standardization, process transitions, or knowledge base creation.

Culture & Benefits

• Flexible working arrangements and a collaborative workspace.
• Continuous learning, certification opportunities, and career pathing.
• Development opportunities including Microsoft, Google, and Amazon certifications, coaching, and hands-on experience.
• Be Well programs supporting financial, mental, physical, and social health.
• Inclusive culture focused on belonging, empathy, learning, employee growth, and shared success.