Account Manager, eBay (Automotive Ecommerce)

Location: Remote in the United States; approximately 30% travel required for customer visits and industry events.

Company

hirify.global supports Hollander’s eBay Parts & Accessories program and eLINK listing platform for marketplace sellers.

What you will do

• Manage a portfolio of eBay sellers, focusing on GMV growth, retention, listing quality, and marketplace performance.
• Monitor ratings, service metrics, policy flags, and GMV trends; engage at-risk accounts and drive improvement plans.
• Lead onboarding and training for new sellers.
• Troubleshoot listing, compliance, and eLINK integration issues with Product, Development, and Technical Support.
• Provide customer feedback, marketplace insights, product recommendations, product expertise, collateral, and eLINK demos to Sales and cross-functional stakeholders.
• Support performance alerts, reactivation campaigns, account health outreach, and representation at industry events, trade shows, panels, and educational sessions.

Requirements

• 2–4 years of experience in account management, sales, ecommerce, or marketplace environments such as eBay, Amazon, or Shopify.
• Strong written and verbal communication skills, including the ability to present, train, and engage diverse audiences.
• Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies.
• Ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment.
• Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring.
• Experience troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to travel approximately 30% for customer visits and industry events.
• Bachelor’s degree preferred; equivalent work experience will be considered.

Nice to have

• Experience in the automotive services industry, including recycling, collision repair, estimating, or insurance.
• Bachelor’s degree.

Culture & Benefits

• Regular full-time employment.
• Remote work arrangement in the United States.
• Cross-functional collaboration with Sales, Product, Technical Support, Marketing, and eBay Motors.
• Participation in customer visits, industry events, trade shows, panels, and educational sessions.