Sales Operations Manager (Marketplace)

Location: Jersey City, NJ or Santa Ana, CA offices; remote and hybrid candidates considered. Candidates within a one-hour commute of an office are required to be onsite most of the time. Candidates must be authorized to work in the United States.

Salary: $125,000–$169,000 annually, with potential eligibility for bonuses, commissions, or other compensation.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectibles including trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

What you will do

• Build and maintain dashboards and reporting for pipeline, account performance, business trends, and growth opportunities.
• Establish processes for forecasting, pipeline management, performance measurement, and business health reporting.
• Support CRM implementation and administration, including reporting, workflow design, data structure, and team adoption.
• Improve and scale seller and partner onboarding workflows.
• Own sales data quality and reporting accuracy across commercial systems; identify automation and process-improvement opportunities.
• Support business reviews, QBRs, planning, and cross-functional reporting with Finance and Analytics.

Requirements

• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting sales, business development, or account management.
• Strong analytical skills and advanced proficiency in Google Sheets and/or Excel.
• Experience building sales reporting, dashboards, and performance measurement frameworks; hands-on professional CRM experience is preferred.
• Strong communication and stakeholder-management skills, with the ability to partner across Account Management, Finance, Product, Analytics, and leadership.
• Ability to operate in an ambiguous, fast-moving, zero-to-one environment and build processes with limited existing infrastructure.
• Familiarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metrics.

Nice to have

• Experience in a marketplace, e-commerce, or two-sided platform business; collectibles or trading-card experience is a plus.
• Experience with Lightdash, Looker, Tableau, or similar data visualization tools.
• SQL proficiency and comfort working directly with a data warehouse.
• Experience or exposure to customer loyalty programs.
• Experience as an early operations hire or building a Sales or Revenue Operations function within a growing team.

Culture & Benefits

• Full-time medical, dental, and vision insurance.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Flexible time off, ten company-paid holidays, and flexible schedules where available.
• Employee discounts on select grading services, plus celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require cameras to be on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an onsite interview during the final stages.
• Interview accommodations are available when needed.