Operations Executive Assistant (AI)

Location: New York, NY, United States; requires on-site work in San Francisco four days per week.

Salary: $130K–$170K; full-time hourly position with overtime eligibility and equity opportunities.

Company

Platform for customer-facing AI agents serving major global brands, with an in-person operating model and offices across North America, Europe, and Asia.

What you will do

• Provide comprehensive, high-touch executive support to several customer-facing leaders across Sales and Agent Development.
• Manage complex calendars, meetings, expenses, domestic and international travel, itineraries, logistics, and customer commitments.
• Coordinate customer meetings, executive briefings, external engagements, leadership meetings, off-sites, hackathons, and team travel.
• Prepare meeting materials and agendas, track action items, coordinate follow-ups, and improve meeting effectiveness.
• Partner with Executive Assistants and cross-functional teams across product, engineering, operations, recruiting, and other functions.
• Build and continuously improve administrative systems while handling technical roadmaps, personnel matters, and strategic communications confidentially.

Requirements

• 5+ years of Executive Assistant or similar strategic support experience.
• Experience supporting multiple customer-facing senior leaders simultaneously while adapting to different communication styles, priorities, and working preferences.
• Experience supporting technical, product, or engineering leaders in a fast-paced environment.
• Strong customer orientation and professionalism, responsiveness, and sound judgment with customers and external stakeholders.
• Exceptional attention to detail, proactive mindset, organizational and time-management skills, and the ability to shift priorities while remaining accurate.
• Ability to operate independently, anticipate needs, and make sound judgment calls on behalf of leadership.
• Strong relationship-building skills and effective collaboration with cross-functional teams and external stakeholders.
• High integrity and discretion when handling confidential or sensitive information.
• Advanced proficiency with Google Workspace and Slack, ability to learn new tools quickly, and willingness and ability to work on-site in San Francisco four days per week.

Nice to have

• Experience in a fast-growing, in-person start-up environment.
• Experience working with C-suite executives.
• Experience within a dual, floating, or team-based Executive Assistant structure.
• Experience managing complex travel, executive events, and high-touch on-site logistics.

Culture & Benefits

• Values include Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
• Flexible unlimited paid time off, parental leave, and fertility and family-building benefits through Carrot.
• Medical, dental, vision, life insurance, and disability benefits for full-time employees.
• Retirement plan dependent on country of employment, discretionary benefit stipend, and participation in equity plans subject to applicable policies.
• Lunch, snacks, coffee, and free alphorn lessons.