Lead, Technical Account Management (Travel, New Markets)

Location: Remote US

Salary: $165,000–$225,000 per year in CA, WA, NY, NJ, and CT; $146,000–$206,000 per year in all other U.S. states.

Company

Affirm is a fintech company offering transparent buy-now-pay-later credit without hidden fees or compounding interest.

What you will do

• Coach, mentor, and develop a team of experienced Technical Account Managers supporting SMB merchants.
• Partner with Client Success to improve merchant time to market and adoption of Affirm's expanding product suite.
• Establish team OKRs and goals, and create action plans to address gaps.
• Forecast TAM demand and recruit new team members as needed.
• Evaluate technical capabilities of new hires, handle escalations, and guide integration, troubleshooting, and optimization solutions.
• Advocate for merchants internally and collaborate with Engineering, Product Management, Operations, Client Success, and Merchant Care.

Requirements

• At least five years of experience in a B2B, customer-facing technical role.
• At least three years of experience as a people manager.
• Strong technical background in web development technologies and REST APIs.
• Computer science degree, related Bachelor's degree, or equivalent practical or professional engineering experience.
• Strong relationship-building and communication skills with engineering customers and internal stakeholders.

Nice to have

• Experience providing technical solutions to e-commerce or in-store retailers.

Culture & Benefits

• Remote-first work model within the country of employment.
• 100% subsidized medical coverage, including dependents, plus dental and vision coverage.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan and potential equity rewards.

Hiring process

• Inclusive interview experience with reasonable accommodations available for candidates with disabilities.