Lead, Technical Account Management (SMB Merchants)

Location: Remote US; most roles can be performed almost anywhere within the country of employment, with occasional in-person work possible and an in-person onboarding experience for all new hires.

Base pay per year: $165,000–$225,000 in CA, WA, NY, NJ, and CT; $146,000–$206,000 in all other U.S. states.

Company

Affirm provides a transparent way for people to pay over time with no hidden fees or surprises.

What you will do

• Coach, mentor, and develop a team of experienced Technical Account Managers supporting SMB merchants.
• Partner with Client Success to improve merchant time to market and adoption of Affirm’s expanding product suite after launch.
• Establish and track team OKRs and goals, creating proactive action plans when needed.
• Forecast TAM demand and recruit new team members as necessary.
• Evaluate new hires’ technical capabilities, handle team escalations, and guide integration solutions, troubleshooting, and optimization.
• Advocate for merchants internally and work cross-functionally to address their highest priorities.

Requirements

• At least five years of experience in a B2B, customer-facing technical role and three years of people management experience.
• Strong technical background in web development technologies and REST APIs.
• Computer science degree or professional engineering experience.
• Strong relationship-building skills and the ability to quickly build rapport with engineering customers.
• Excellent communication skills when advocating for customers internally and for Affirm externally.
• Equivalent practical experience or a Bachelor’s degree in a related field.

Nice to have

• Experience providing solutions to e-commerce or in-store retailers.

Culture & Benefits

• Remote-first work environment with built-in flexibility.
• 100% subsidized medical coverage for employees and dependents, plus dental and vision coverage.
• Monthly stipends for technology, health, and wellness spending.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan with the ability to buy Affirm stock at a discount.
• Inclusive interview process with accommodations available for candidates with disabilities.