Project Coordinator II (Network Operations)

Location: Singapore, Singapore; hybrid role with both office and remote commitments, occasional adjustment of work hours for regional collaboration, and participation in an on-call roster.

Company

hirify.global is hiring for a project coordination role supporting network operations and deployment activities.

What you will do

• Coordinate daily operations across cross-functional, regional, client, facility provider, smart/remote hands, and hardware vendor teams.
• Provide weekly operational updates, maintain action items, document meeting decisions, and participate in client meetings.
• Maintain and monitor project plans, schedules, work hours, expenditures, ticket queues, and defined SLAs.
• Identify operational and project issues, recurring problems, trends, and process improvement opportunities; escalate issues to the team lead when required.
• Coordinate ticket resolution with regional teams and work with facility providers and smart hands to resolve issues.
• Support RMA shipments, daily handovers, on-call operations, and KPI and metrics analysis with SDMs and Project Managers.

Requirements

• Bachelor's degree or diploma, preferably in Information Technology or Engineering, plus 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
• Flexibility to work across office and remote settings and occasionally adjust working hours for regional collaboration.
• Familiarity with Microsoft Excel and Google Suite.
• Excellent verbal and written communication skills and excellent customer service skills.
• Ability to work both independently and within a team, multitask, and prioritize workload in a fast-paced environment.
• Good judgment, problem-solving, and decision-making skills.
• Ability to maintain confidentiality and professional decorum.
• Positive attitude and dependability.

Nice to have

• Knowledge of operations inside data centers or POPs.
• Experience handling logistics and shipments.

Culture & Benefits

• Hybrid work combining office and remote commitments.
• Participation in an on-call roster and daily operational handovers.
• Collaboration with regional colleagues and multiple operational partners.
• Focus on effective communication, continuous improvement, innovation, teamwork, and business process reviews.