Technical Platform Analyst, Enablement Systems (AI)

Location: Hybrid role based in the San Francisco Bay Area, Bellevue or Chicago, requiring 2 days per week in the office.

Salary: $117,000–$160,600 USD annual OTE for candidates in California excluding the San Francisco Bay Area, Colorado, Illinois, New York and Washington; $104,000–$143,000 USD annual OTE for another stated location range. OTE includes base salary and incentive compensation.

Company

Okta builds trusted identity infrastructure that secures organizations, including AI-related use cases.

What you will do

• Administer revenue enablement content and learning platforms, including taxonomy, permissions, system health and integrations with Salesforce, Gong and Snowflake.
• Implement content architecture, metadata standards, version control and ownership structures.
• Configure and monitor search algorithms, AI prompt workflows and in-flow content delivery.
• Analyze platform health, content reuse, search queries and adoption metrics, providing actionable reporting.
• Collaborate with Global Enablement, GTM Operations, Sales Leadership, Product Marketing, IT and content owners to resolve friction and translate business needs into technical functionality.
• Maintain AI-ready content structures and permissions, monitor AI output quality, and evaluate AI assistants, MCP connections, generated content and role-play features.

Requirements

• 3–5+ years of experience in enablement technology administration, revenue operations or sales technology management.
• Hands-on administrative expertise with revenue enablement content or learning platforms, including large-scale platform migration, taxonomy structures and metadata tagging protocols.
• Understanding of knowledge management architectures and content lifecycle governance.
• Competency using platform analytics and usage data to identify content gaps, measure adoption and optimize system performance.
• Ability to work effectively in fast-paced, changing environments with self-motivation and strong execution.
• Strong interpersonal, collaboration, problem-solving and service-orientation skills across cross-functional teams with competing priorities.
• Experience troubleshooting technical issues, resolving platform friction and supporting Sales, Partners or Customer Success users.
• Working knowledge of how AI-native enablement tools ingest, index and retrieve governed content, and how content quality, metadata and permissions affect AI output accuracy.

Nice to have

• SaaS industry experience.
• Hands-on experience with AI assistants, prompt-based workflows or MCP-style integrations.
• Familiarity with AI role-play or coaching tools.
• Experience with AI content governance, including review, accuracy and appropriate-use controls.

Culture & Benefits

• Health, dental and vision insurance.
• 401(k), flexible spending account and paid leave, including PTO and parental leave.
• Equity where applicable.
• In-person onboarding and connection across a global community spanning more than 20 offices.
• Focus on well-being, social impact, talent development and community.