Operations Manager - C-17 (Defence)

Location: Amberley, Australia, with work across multiple Defence and training sites; hybrid working approach with occasional interstate travel and customer site visits.

Company

hirify.global develops simulation, training, and mission-readiness solutions for critical operations worldwide.

What you will do

• Lead service delivery across Defence sustainment and training programs, ensuring contractual outcomes are achieved safely and efficiently.
• Build and maintain customer relationships as a key contact for operational matters and service delivery.
• Oversee training centre operations in collaboration with maintenance, engineering, training, and functional teams.
• Manage operational governance, including reporting, risk management, KPIs, and customer deliverables.
• Ensure compliance with safety, security, and quality requirements while promoting a strong safety culture.
• Manage program budgets, revenue performance, and operational planning.

Requirements

• 5+ years of experience in project, program, and customer management.
• 3–5 years of experience working with Defence customers, including the Commonwealth of Australia and OEM stakeholders.
• Strong financial and commercial acumen.
• Experience managing risk in accordance with ISO 31000 or equivalent frameworks.
• Ability to travel and engage directly with customers and stakeholders.
• Ability to obtain and maintain an NV1 Defence Security Clearance; eligibility generally requires Australian citizenship.
• Ability to work across Defence training and operational sites in a hybrid capacity.

Nice to have

• Experience managing complex budgets, forecasts, and financial performance.
• Experience with aircraft, simulator, engineering, training, or technology-based programs.
• Strong operational leadership capability within matrix organisations.
• Knowledge of Defence sustainment, maintenance, or training environments.
• Advanced problem-solving and stakeholder management skills.
• Understanding of forecasting and operational planning processes.

Culture & Benefits

• Opportunity to contribute to Australian defence and security.
• Career development opportunities within a global business.
• ADF Reserve Service Policy.
• Wellness subsidy, Fitness Passport, insurance cover, and generous parental leave.
• Employee Share Scheme.