Lead Product Manager, Next Best Action Use Case Management (AI/ML)

Location: Remote nationwide within the United States; occasional travel to hirify.global offices for training or meetings may be required. Dedicated workspace and internet service with at least 25 Mbps download and 10 Mbps upload are required to protect member PHI/HIPAA information.

Salary: $126,300–$173,700 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a Fortune 50 U.S. healthcare company providing insurance and healthcare services to seniors, people with disabilities, lower-income Americans, families, individuals, military personnel, and communities.

What you will do

• Own the end-to-end product strategy and portfolio lifecycle for Next Best Action, including vision, discovery, roadmap, prioritization, delivery, and value measurement.
• Discover, define, prioritize, and maintain NBA use cases that deliver the right action to the right member at the right time across digital, call center, and partner touchpoints.
• Translate business needs into initiatives, epics, product requirements, acceptance criteria, and measurable value hypotheses.
• Partner with engineering, analytics, Marketing, Digital, call center, IT, and insurance organizations to deliver high-value capabilities.
• Define KPIs and product analytics, measure adoption and business outcomes, and use member insights to guide enhancements.
• Lead through influence, manage change, communicate decisions and progress, demo features, and align stakeholders around shared objectives.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field.
• 5–9+ years of product management experience, including hands-on ownership of a product or major capability in a complex, regulated environment such as healthcare, financial services, or a comparable industry.
• Ability to own the product lifecycle end to end, including discovery, roadmap, prioritization, requirements, delivery, and value measurement, with minimal supervision.
• Demonstrated ability to influence without authority, build cross-functional relationships, and align multiple teams around shared objectives.
• Experience with agile methodologies, backlog management, PI Planning, and defining measurable success metrics; ability to use data and insights to inform decisions.
• Awareness of modern technology trends and ability to translate technical concepts accurately for non-technical stakeholders.
• Ability to build a compelling business case, understand basic profit-and-loss drivers, and connect product work to financial outcomes.
• Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies.
• Working knowledge of Azure DevOps and Jira Align.

Nice to have

• Master’s degree or certification in Marketing, Business Administration, Information Technology, or a related field.
• Product or agile certification such as CSPO, SAFe, PMP, or equivalent.
• Familiarity with decisioning and personalization technologies such as Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or equivalent AI/ML platforms.
• Ability to thrive in highly collaborative projects, build consensus, make decisions effectively, and navigate ambiguity.

Culture & Benefits

• Remote work with occasional travel to hirify.global offices for training or meetings.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan, paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability, life insurance, and other whole-person wellness benefits.
• 40 scheduled hours per week.