Product Management Senior Advisor (AI)

Location: Remote, United States Work at Home

Salary: 113,200–188,600 USD annually, plus eligibility for an annual bonus plan.

Company

hirify.global provides healthcare and health services through Cigna Healthcare and Evernorth Health Services, focusing on improving the lives of clients, customers, and patients.

What you will do

• Set the long-term product strategy and vision for Agent Experience products, translating business goals into measurable product outcomes and prioritizing work based on customer needs and business value.
• Research the needs of agents, team leads, managers, and customers by reviewing workflows, service journeys, feedback, and operational data.
• Lead cross-functional teams through product discovery, planning, development, launch, adoption, and continuous improvement.
• Define product requirements, user stories, objectives, and acceptance criteria while partnering with Design and Engineering on usability, accessibility, scalability, and delivery.
• Plan and build AI-enabled agent tools such as copilots, suggested answers, case summaries, smart routing, and automated workflows, using testing and feedback to improve clarity, trust, and accuracy.
• Define measures, track product performance, build dashboards and reports, communicate progress and risks, and use data to guide product decisions.

Requirements

• At least 5 years of product management experience.
• At least 2 years leading complex internal platforms, enterprise products, or operational tooling.
• Experience with internal systems, business products, or tools used by operations teams.
• Experience taking products from idea through launch and subsequent improvement.
• Experience in customer support, a contact center, service operations, or workforce management.
• Ability to use data to make product decisions, with clear speaking, writing, planning, and partner-management skills.
• Experience working on an agile product team.
• Bachelor's degree or equivalent hands-on experience.

Nice to have

• Experience building products using AI, machine learning, or generative AI.
• Experience with customer relationship management systems, ticketing tools, or customer-service platforms.
• Knowledge of agent-work measures, operational goals, and service workflows.
• Experience testing product ideas and using product-data tools.
• Master's degree in business or a related field.

Culture & Benefits

• Remote work from a United States home location.
• Medical, vision, dental, well-being, and behavioral-health benefits available from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 paid time-off days per year.
• Home internet must use cable broadband or fiber service with at least 10 Mbps download and 5 Mbps upload speeds.