Customer Service Invoicing Specialist

Location: Remote in Mexico, Mexico City

Company

hirify.global is the employing organization for this billing operations role.

What you will do

• Lead billing operations in Mexico, coordinating accurate and timely invoice generation from order acceptance through invoice issuance.
• Ensure compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, Anexo 20, electronic invoicing processes, and internal controls.
• Own the Shipped Not Invoiced portfolio by leading analysis, reporting, risk identification, and resolution of invoicing barriers.
• Partner with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams on billing, tax, collections, and order-to-cash issues.
• Lead, coach, and develop the billing operations team, including workload prioritization, performance management, and employee development.
• Contribute to regional and global projects involving invoicing, automation, compliance, operational efficiency, and scalable process improvements.

Requirements

• Fluent English with strong verbal and written communication skills.
• Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.
• Proven experience in Billing Operations, Order-to-Cash, Accounts Receivable, or Customer Operations environments.
• Demonstrated experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.
• Strong working knowledge of SAP ECC and SAP CRM, plus experience using ERP systems in complex multinational organizations.
• Experience managing Shipped Not Invoiced portfolios, invoicing controls, revenue-related reporting, and issue resolution.
• Strong analytical, critical-thinking, problem-solving, organizational, and project-management skills, including root-cause analysis and sustainable corrective actions.
• Ability to collaborate with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other stakeholders; influence stakeholders and drive cross-functional alignment.
• Experience leading process improvement, automation, compliance, and operational excellence initiatives, with advanced proficiency in Microsoft Office, particularly Excel, reporting tools, and data analysis.

Nice to have

• Salesforce experience.

Culture & Benefits

• Full-time weekly schedule with a day shift.
• Remote work in Mexico, Mexico City.
• No travel required.
• Pay is determined by role, level, location, job-related skills, experience, and relevant education or training.