Collections Senior Specialist (Food Ingredients)

Location: Hybrid, Punto Polanco, Mexico City, Mexico

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, and health and biosciences, developing sustainable innovations for everyday products.

What you will do

• Distribute customer invoices through portals, email, and other approved channels for the NOAM and LATAM regions.
• Upload invoices and supporting documentation to customer invoicing platforms according to customer requirements.
• Coordinate with internal teams to obtain missing documentation and resolve invoice submission issues.
• Monitor submission status and manage rejections, discrepancies, and exceptions in customer portals.
• Maintain accurate records and prepare weekly reports on invoice volumes, processing status, outstanding submissions, and trends.
• Support customer inquiries, ensure compliance with internal and customer requirements, and contribute to billing process improvements.

Requirements

• Bachelor’s degree in Accounting, Business Administration, or a related field.
• More than 3 years of experience in Billing, Accounts Receivable, Order-to-Cash (OTC), or customer-facing administrative functions.
• Strong organizational skills, ability to manage multiple priorities, and ability to meet deadlines.
• High attention to detail and commitment to data accuracy.
• Advanced English proficiency.
• Proficiency in Microsoft Excel.
• Ability to collaborate across functions and build positive working relationships.
• Experience tracking transactions and maintaining accurate records in a fast-paced environment.
• Ability to analyze issues, identify root causes, and support timely resolution.

Nice to have

• Experience with SAP and invoicing-related processes.
• Familiarity with customer invoicing portals and electronic invoice submission systems.
• Experience supporting process improvement or operational excellence initiatives.

Culture & Benefits

• Exposure to cross-functional teams in Finance, Customer Service, Commercial, and Shared Services.
• Opportunity to contribute to operational excellence, efficiency, and customer satisfaction initiatives.
• Global organization focused on continuous learning, collaboration, and professional growth.
• Inclusive workplace that values diversity and authentic participation.