Principal Customer Value Partner (Principal Customer Success Manager) (AI)

Location: Open to all US locations; remote outside the SF Bay Area. Hybrid in the SF Bay Area with 3 days per week at the Santa Clara, CA headquarters.

Annual base salary: $150,000–$200,000 for Zone A (SF Bay Area and Greater NYC); $140,000–$185,000 for Zone B (all other US locations). Additional eligibility may include commissions, equity awards, and discretionary bonuses.

Company

hirify.global provides an AI-native enterprise talent platform and agentic AI systems for hiring and talent workflows, serving Fortune 500 organizations in more than 100 countries and 30+ languages.

What you will do

• Guide customers through post-sales adoption of the hirify.global AI platform and agents, ensuring measurable business value.
• Monitor adoption, identify usage gaps, and develop opportunities for expanded platform and agent usage.
• Use analytics and customer data to articulate ROI, create business value reviews, and develop value stories for renewals.
• Identify upsell opportunities and support customer satisfaction and renewal outcomes.
• Partner with product, engineering, product delivery, support, and sales teams to resolve escalations and address customer needs.
• Build trusted relationships with customer stakeholders, advise on HR and talent strategy, and influence product direction through customer feedback.

Requirements

• 10+ years of experience in management consulting, functional HR talent acquisition, talent management, learning, customer success, or account management.
• Ability to travel 20%.

Nice to have

• 12+ years of experience in management consulting, functional HR talent acquisition, talent management, learning, customer success, or account management.
• Experience driving customer renewals and upsell opportunities.
• Excellent problem-solving skills in complex, multi-stakeholder situations.
• Advanced data analysis and synthesis skills.
• Close attention to detail, basic project management skills, and the ability to manage multiple workstreams.
• Strong verbal and written communication skills.
• Experience multithreading large, complex customers.

Culture & Benefits

• Ownership-driven environment with responsibility, transparency, and support.
• Hybrid collaboration model focused on in-person engagement and cross-functional execution.
• Family medical, vision, and dental coverage.
• Competitive base salary, with potential equity awards and discretionary bonuses or commissions.