Customer Service Manager, Enterprise

Location: US Remote; less than 15% nationwide travel required.

Salary: $86,600–$139,000 USD annually, depending on US compensation zone. Additional annual bonus, equity, and benefits are included.

Company

hirify.global provides software for trade service companies and supports customers throughout their product journey.

What you will do

• Develop and manage a portfolio of approximately 40 enterprise Property Care customer accounts with complex, high-touch needs.
• Engage customers regularly to understand product usage, identify valuable features and services, and coach them on best practices.
• Build senior-level relationships and deliver a premium customer experience with executive-level confidence.
• Solve complex customer problems through creative solutions and continuously improve the customer experience across the product and processes.
• Analyze user engagement data, report KPIs, and identify actionable insights.
• Segment customers for upselling and cross-selling opportunities, while mentoring new hires and non-Enterprise Success Team members.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Ability to multitask, manage multiple projects simultaneously, and maintain strong attention to detail.
• Self-starter who can thrive in an entrepreneurial, fast-paced environment and lead, motivate, and collaborate effectively.
• Demonstrated interest and ability in project management and analyzing data sets.
• Intelligent, quick-thinking, fast-learning, and solution-oriented approach.
• Adaptability, teamwork, strong communication, and organizational skills.
• Willingness to travel nationwide less than 15% of the time.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, learning and development opportunities, onboarding, leadership training, and career programs.
• Recognition through Bonusly, peer-nominated awards, and other reward programs.
• Company-paid medical, dental, and vision coverage, including fully employer-paid options and 90% dependent coverage.
• FSA, HSA, 401(k) matching, telehealth, and One Medical memberships.
• Parental leave, fertility services support up to $20,000, surrogacy and adoption reimbursement, maternity and breast milk shipping support, pet insurance, legal advisory services, and financial planning tools.
• AI-assisted and automated tools may support recruitment, but hiring decisions are made by hiring teams.